ベストバリュー：コナのゴルフコースのエアコン2/2

Mahalo for your kind review! We’re so glad you and your family enjoyed your stay and found the apartment cozy and convenient for exploring the island. It’s wonderful to hear you had a good time together, and we would love to welcome your family back anytime for another Big Island getaway!

Mahalo for your thoughtful review! We’re glad to hear you found the condo warm, cozy, and well-equipped for your stay, and that our team made you feel welcome and accommodated. We apologize for the issue with the towels and the tiny ants — we appreciate you letting us know. We’re always working to stay ahead of these things, and your feedback helps us improve for future guests. We’re happy overall you had a good stay and hope to welcome you back anytime for another Kona getaway!

Thank you for your kind words! We're thrilled you enjoyed our quiet location and found the unit clean and well-stocked. It was a pleasure to assist you. We look forward to welcoming you back for another wonderful stay on the Big Island!

Thank you, Laurel, for your wonderful feedback! We're thrilled to hear you enjoyed your stay and appreciated the location. Your insights are invaluable, and we look forward to welcoming you back for another fantastic visit!

Thanks for staying with us.

Thank you for your feedback! We appreciate your understanding and are glad you enjoyed your overall experience. Your comments help us improve, and we look forward to welcoming you back for an even better stay!

Thank you so much for your wonderful review! We're thrilled to hear that your stay in our Kona condo exceeded your expectations. Providing an exceptional experience for our guests is our top priority, and we're delighted that you enjoyed your time with us. Kona is a beautiful place, and we're glad you had the opportunity to experience it. We hope to welcome you back on your next visit to Hawaii. If there’s anything we can do to make your stay even better, please let us know. Mahalo and warm regards,

Mahalo for sharing your experience! We’re glad the condo served as a comfortable home base for your family during your Kona stay. It’s wonderful to hear that the beach supplies and air conditioning helped make your visit more enjoyable, especially during the warmer days. We appreciate your feedback on the décor and will keep it in mind as we continue to enhance the property. We’d love to welcome you and your family back for another memorable Big Island getaway! Warmest aloha, The Lanui Realty Team

Thanks so much!

Thank you so much for staying with us! We look forward to having you again in the future.

Thank you for staying with us. We apologize for the wifi trouble.

Thank you for staying with us.

Thank you for the feedback. We have changed our laundry request to only one load.

Thank you for staying with us. We hope to have you again.

Thank you for your review. Lanui Realty is committed to providing the best experience for our guests and we recognize the inconvenience when amenities in the condos need to be repaired or replaced. Upon being notified that the hot water heater was not working on the day of the guests arrival we called multiple HVAC companies. No one was able to come out that day which was a Friday. We were placed on one HVAC's schedule for Monday morning. The HVAC company informed us that they had the correct unit in stock. Over the weekend we were not able to reach the HVAC company and when we did reach them Monday morning, were informed that the water heater needed was not in stock on the entire island. They then said they could order one in and that would be an additional two days. We communicated the status every time we received new information. Things move a bit slower on an island and it is hard to find parts and workers. On the day of the guests arrival we offered them another unit to stay in for four days until the water heater was originally scheduled to be repaired. This guest had a long stay and we did not have one unit available for the entire duration. After we offered this other unit the guests declined and said they will go to the other unit to shower. As a final gesture, we refunded the full amount the guest paid for their stay, essentially providing three free nights with everything but hot water and then we provided another unit for them to use to shower. The hot water heater has been replaced and the unit is 100% for our next guests. We apologize for the inconvenience and want to provide the best vacation to our guests as possible. Unfortunately, we do have emergency repairs and do our best to resolve as quickly as possible.

Thank you so much for the review and input Thanks for staying with us.

Rachel, Thank you for your kind review. We are glad that you had an enjoyable stay at Keahou Palena. We hope to have you stay again in the future. It is nice that you walked down to the water to watch the sunset.

Bernadette, So sorry about your interaction with the site manager. We appreciate you noting that we were not as harsh. We want our guests to feel welcomed and we appreciate you staying with us. We hope to have you return in the future.