ベストバリュー：コナのゴルフコースのエアコン2/2

Thank you for your understanding and for taking the time to share your experience. We sincerely apologize for the inconvenience with the water heater, especially so close to the end of your stay. While we were disappointed that it couldn’t be repaired immediately and required a replacement, we’re glad you felt our team was responsive and stayed on top of the situation. We truly appreciate your patience and kind words about our communication. Thank you again for staying with us, and we hope to have the opportunity to welcome you back for a smoother experience next time!

Thank you, Richard! We're thrilled to hear you had a great time and enjoyed the extras we provided. Your kind words mean so much to us. We can't wait to welcome you back for another fun-filled stay!

Thank you so much for such a wonderful review! We loved hearing about your time on the lanai with the kids, playing dominoes and watching the birds and geckos. Those are exactly the kinds of memories we hope our guests take home with them. We’re so glad you found the condo comfortable, convenient, and well stocked, and that you were able to enjoy the pool and snorkel gear. It sounds like you really made the most of your time here! Thank you again for staying with us. We’d absolutely love to have you and your family back the next time you’re on the island!

Mahalo for your kind review! We’re so glad you and your family enjoyed your stay and found the apartment cozy and convenient for exploring the island. It’s wonderful to hear you had a good time together, and we would love to welcome your family back anytime for another Big Island getaway!

Thanks for staying with us.

Mahalo for your thoughtful review! We’re glad to hear you found the condo warm, cozy, and well-equipped for your stay, and that our team made you feel welcome and accommodated. We apologize for the issue with the towels and the tiny ants — we appreciate you letting us know. We’re always working to stay ahead of these things, and your feedback helps us improve for future guests. We’re happy overall you had a good stay and hope to welcome you back anytime for another Kona getaway!

Thank you so much for your wonderful review! We're thrilled to hear that your stay in our Kona condo exceeded your expectations. Providing an exceptional experience for our guests is our top priority, and we're delighted that you enjoyed your time with us. Kona is a beautiful place, and we're glad you had the opportunity to experience it. We hope to welcome you back on your next visit to Hawaii. If there’s anything we can do to make your stay even better, please let us know. Mahalo and warm regards,

Thank you for your kind words! We're thrilled you enjoyed our quiet location and found the unit clean and well-stocked. It was a pleasure to assist you. We look forward to welcoming you back for another wonderful stay on the Big Island!

Mahalo for sharing your experience! We’re glad the condo served as a comfortable home base for your family during your Kona stay. It’s wonderful to hear that the beach supplies and air conditioning helped make your visit more enjoyable, especially during the warmer days. We appreciate your feedback on the décor and will keep it in mind as we continue to enhance the property. We’d love to welcome you and your family back for another memorable Big Island getaway! Warmest aloha, The Lanui Realty Team

Thank you, Laurel, for your wonderful feedback! We're thrilled to hear you enjoyed your stay and appreciated the location. Your insights are invaluable, and we look forward to welcoming you back for another fantastic visit!

Thank you so much for staying with us! We look forward to having you again in the future.

Thank you for staying with us. We apologize for the wifi trouble.

Thank you for staying with us.

Thank you for your feedback! We appreciate your understanding and are glad you enjoyed your overall experience. Your comments help us improve, and we look forward to welcoming you back for an even better stay!

Thank you for the feedback. We have changed our laundry request to only one load.

Thank you for staying with us. We hope to have you again.

Thank you for your review. Lanui Realty is committed to providing the best experience for our guests and we recognize the inconvenience when amenities in the condos need to be repaired or replaced. Upon being notified that the hot water heater was not working on the day of the guests arrival we called multiple HVAC companies. No one was able to come out that day which was a Friday. We were placed on one HVAC's schedule for Monday morning. The HVAC company informed us that they had the correct unit in stock. Over the weekend we were not able to reach the HVAC company and when we did reach them Monday morning, were informed that the water heater needed was not in stock on the entire island. They then said they could order one in and that would be an additional two days. We communicated the status every time we received new information. Things move a bit slower on an island and it is hard to find parts and workers. On the day of the guests arrival we offered them another unit to stay in for four days until the water heater was originally scheduled to be repaired. This guest had a long stay and we did not have one unit available for the entire duration. After we offered this other unit the guests declined and said they will go to the other unit to shower. As a final gesture, we refunded the full amount the guest paid for their stay, essentially providing three free nights with everything but hot water and then we provided another unit for them to use to shower. The hot water heater has been replaced and the unit is 100% for our next guests. We apologize for the inconvenience and want to provide the best vacation to our guests as possible. Unfortunately, we do have emergency repairs and do our best to resolve as quickly as possible.

Thank you so much for the review and input Thanks for staying with us.