Rating Details:
The property manager was more than helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Firstly, I was transferred 3 times before someone could finally answer a simple question for me and confirm my reservation. I spoke with someone who answered their general number, and someone in “short term”. They were both very curt. Finally, I spoke with someone in the Carolina Beach office and he was very pleasant and helpful. Everyone I dealt with specifically at that office was very nice. Upon arrival, the unit was an incredible disappointment. The views were gorgeous, but inside was bad. It didn’t seem like it had been cleaned at all. The shower walls were covered in soap scum and I found hairs (not from a head). The floors were covered in dirt, dust, and sand. The only way we knew the linens were clean was because they were shrink wrapped. The bed had even been made inside out. Very lack-luster job on cleaning. One morning, we woke up the two large cockroaches In the unit. There were also no more trash bags, so if you use more than the initial ones provided, good luck taking the trash out on your departure day like they require. We couldn’t even figure out where the trash was supposed to go because the other 3 units in the building all had their own bins, we did not. You don't get any extra toilet paper either, so come prepared. The listing claims that new tile has been installed. I don’t know where because this entire unit didn’t have a single tile at all- bathroom, kitchen, or otherwise. The listing also fails to mention that this is apparently the only unit in the entirety of Ocean Dunes that does NOT have covered parking. You park directly in front of the sand dunes so that your vehicle can get pelted with sand and sea spray constantly. This was a huge issue for us because we had brought down two 14 foot kayaks. We had nowhere to store our boats and that caused a big issue with lots of stress.. In summation, the views are gorgeous and the staff at the Carolina Beach location are very nice, but I will not