Downtown BV - Main St Home - 311

We take our responsibility as hosts and the quality of our guests’ experience very seriously, and we’re disappointed to hear that these concerns affected your stay. The home is two stories, as shown in the listing’s exterior photos. We’re always happy to answer questions about the layout before booking so guests can determine whether the property meets their mobility needs. The sound from the laundry room comes from the on-demand boiler that supplies the in-floor radiant heat during colder months. It produces a low hum when operating, and we provide floor fans for guests who prefer white noise while sleeping. We wish you had contacted us about these concerns during your stay so we could have discussed them and explored ways to help. We want every guest to enjoy a comfortable stay, and timely communication gives us the opportunity to address concerns while it can still make a difference. Best, Dan & Meghan