季節限定のプール/ホットタブと美しい砂漠の景色を共有する素敵な家！

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the recurring ants during your stay. Our team promptly addressed the issue with bug spray and ant traps to ensure your comfort. Regarding the linens left in the dryer, we appreciate you bringing this to our attention. We will remind our housekeeping team to double-check for any items left behind to prevent this from happening in the future. We value your feedback as it helps us improve our services, and we hope to have the opportunity to host you again for a more seamless experience.

Thank you for your review, Roman. We are glad to hear you enjoyed your stay at Tierra del Sol 3463! We are disappointed to hear the kitchen was not up to the high standards of cleanliness that we hold ourselves to. We are working with our local staff to address the issues in this home and appreciate you bringing this to our attention, as this helps us to improve the quality of experiences we provide for our future guests. We hope you'll consider staying with us again!

Hello Lori, Thank you for taking the time to leave a review. We have sent your valuable feedback to our local manager to discuss with the homeowner. We do hope we have the chance to host you again in the future.

Thank you for providing us with this valuable feedback. We appreciate you for bringing these concerns to our attention. We want to let you know that our local team is aware of the issues with the furnace overheating, the dishwasher not cleaning properly, and the ant problem. They are actively working to resolve these as quickly as possible. We appreciate your patience and understanding as we address these matters. We thank you for your feedback, as it helps us improve our guests' experiences. We hope to have the opportunity to better serve you in the future.

We are pleased to hear you enjoyed your stay! Thank you for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local manager who will work with our homeowner to make necessary upgrades. We look forward to hosting you again!

Hi Craig! Thank you for your feedback. We have reached out to our local staff to address the issues that you mentioned above. We appreciate your comments and for giving us an opportunity to better ourselves for future guests! We hope to host you again in the future!

Thank you for taking the time to share your valuable feedback. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out, it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. We sincerely apologize for the issue that you encountered with the dirty comforters and leakage. We appreciate you bringing this concern to our attention and allowing us to address it accordingly. We have made our local team aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Dave, thank you for taking the time to share your experience with us, we're glad that our home's location served you well! That said, we apologize for the areas you felt in need of some TLC and have shared your comments with the local manager. They assured us that a brand new oven has been installed and the couch and a queen bed have been replaced. The TV has Roku installed now so it works great and the team is working on replacing the BBQ, although the current one at the home still works fine. Additionally, the dryer has been repaired and the drain has been addressed. We enjoyed having you as our guest and we hope to host you again soon.