Golfers- Families! Gated Home in Augusta Ranch Golf Course

We are sorry you were inconvenienced, we know outdoor cooking is part of the enjoyment of staying in Arizona. While we do our best to anticipate all our guests’ needs, we were simply unaware it had been emptied by the previous guest, and apologize for the oversight. In a decade of hosting, this is the first time this has happened. Being a good host above all else means making yourself accessible, on the occasion something unforeseen happens. It is why we make ourselves available to contact any time, for any reason. There is a propane exchange just around the corner, a quick call or text and we could have taken care of it promptly for you. We had used the BBQ ourselves in late January, and feedback from other guests confirm it is in good working order. We will strive to ensure this does not happen in future, and continue to remind all our guests that we are only a phone call away if anything unexpected happens.

We were very confused by this review? The golf community of Augusta Ranch was built in 2001, that’s no secret, we put a picture in our listing in case anyone is interested in researching the neighbourhood. HOAs in the area are extremely strict, we couldn’t let it run down even if we wanted to! In the past couple of years, we have installed new flooring, fresh exterior paint, new window coverings, replaced Hot Water tank and AC compressor. There are 3 new stainless steel appliances and hardware throughout the house. This past January we upgraded the backyard with brand new turf and a putting green for our guests (an authentic desert cactus is on its way this spring!). We are having difficulty understanding the “old run down” comments? We painted the entire interior just 8 years ago, and this past winter made plans to do again in spring 2018 as we are starting to notice the wear and tear on the baseboards (no surprise when you rent to as many families as we do). That is the only thing we can think of?

As for “not clean”, that also surprised us very much, as we have been with the same cleaning service for several years with no issue, and were totally unaware you had experienced a problem? The only thing we could think of, is that we sometimes do have a “tight turnaround” in between guests this time of year, and perhaps the regular Hotel Clean was not done to it’s usual standard? As with ANY unexpected problem, we implore our guests to contact us so we may rectify the issue asap. If the cleanliness was not to your standards, we apologize, and ask for your help in providing details so we may take it up with our Cleaning Service. Whether they did not have enough time, or were employing new staff, whatever the issue we will get to the bottom of it.

We take pride in our home and strive to make our guests happy and comfortable. In this case, we can only refer to our record and previous positive reviews, and reiterate that we are available to our guests at any time and value all feedback. If we learn anything whatsoever is wrong, we make it our priority to resolve it and ensure our guests are pleased. For a guest to say nothing during their stay, offer 4 stars and then leave a disparaging review is more than a little unfair.

Thanks for the kind words! We would be thirilled to host you again.

We understand there are numerous homes to stay at and appreciate you staying with us.

Chris

Wow Heidi, thanks for the kinds words! You make it very easy to be a great host when communication between host and guest is as good as it was with us. You asked all the important questions prior to booking. Ummmm, all I have to say is many thanks and we hope to host your family again if given the chance.