Palms B9 - Seagrove Beach - Gulf Side - Plazas 6

Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the peaceful setting, the convenient beach access, and the lovely ocean view from your top-floor location. It’s wonderful to know that the condo’s décor, location, and overall atmosphere helped make your stay enjoyable. We appreciate you recognizing the charm of the property and are glad you were able to relax and take advantage of being just steps from the beach. Thank you for choosing to stay with us. We hope to welcome you back for another peaceful and memorable beach getaway in the future. Warm Regards, Benchmark Management

Thank you so much for your wonderful review Neely! 🌟 We are thrilled to hear you enjoyed the condo, the location, and your overall stay. It means a lot to know our team’s care and service stood out to you as well. We truly appreciate that feedback. We also appreciate your note regarding the beach view and are glad it did not impact your enjoyment of the property. We would love to welcome you back again anytime for another great stay! Regards, Benchmark Management

Thank you for your wonderful review! We're delighted to hear you had such an amazing stay and that the condo met your expectations. It's great to know you enjoyed the cleanliness, comfort, and especially the private beach access and peaceful atmosphere. We truly appreciate your recommendation and are honored that you'd choose to stay with us again. We look forward to welcoming you back for another relaxing beach getaway!

Thank you so much for the kind words! We're glad to hear you enjoyed the clean space and easy beach access. We'd love to welcome you back anytime!

Thank you for your feedback, Tommy. We're glad to hear you found the room comfortable and well-equipped. We appreciate your comments regarding the stairs, parking, and pool, and we'll share them with our team as we continue working to improve the guest experience. We hope to have the opportunity to host you again in the future.

Amy, Thank you so much for taking the time to share feedback! We're so happy to hear you had a great experience and would love to host you again in the future. Sincerely, Benchmark Management

Thank you so much for your kind words and recommendation, Patrick! We are delighted to hear you found the place immaculate and enjoyed your stay. We also appreciate your feedback about the furniture cushions and have passed this along to our team for attention. Regarding the ocean view, we are sorry it has been impacted by nearby construction. Our listing photos have already been updated to reflect the current view so that future guests have the most accurate information. We truly value your thoughtful review and would be happy to welcome you back anytime! Sincerely, Benchmark Management

Dear Katie, Thank you for sharing such a wonderful review! We are thrilled to hear that your annual tradition has brought you back to Seagrove and to The Palms. B9 truly is a gem, and we’re delighted it met all your expectations with its brightness, charm, and stunning views. It's always our goal to provide a perfect getaway for our guests, and knowing that you had a beautiful and relaxing week away means so much to us. We can’t wait to welcome you back for many more post-Christmas stays! Regards, Benchmark Management

Michele, thank you for taking the time to leave us a review. We are so happy to hear that this unit and the location of this unit worked out well for you and your family. It was a pleasure to host you, we look forward to hosting you again soon. Thank you , Benchmark Management

Hi John, We are thrilled to read your review and are pleased that you found Palms B9 the cleanest condo you have rented in 15 years, that is awesome! Come back and see us again soon! Sincerely, Benchmark Management

Thank you for staying with us, Lindsey! We truly appreciate your feedback. We’re glad you enjoyed the cleanliness of the property, as we work hard to maintain high standards. While we apologize for any inconvenience the stairs may have caused, we’re thrilled to hear that the view at the top made it worthwhile! We also appreciate your comments about the location and its convenience. We're sorry to hear that you didn't receive the gate code before your arrival; we typically send it a week in advance and again on the day of check-in. We’ll be sure to review our process to prevent this from happening in the future. Thank you once again for choosing to stay with us! Regards, Benchmark Management

Thank you for your lovely review. We are delighted to hear that you found the unit comfortable, clean, and well-appointed with updated decor, kitchen, and bathrooms. The porch with its ocean view and sounds is indeed a special feature, and we are glad you enjoyed it. We appreciate you highlighting the ease of the walk to the beach and the convenience of the parking. It was our pleasure to host you for such a special occasion, and we hope to welcome you back in the future! Sincerely, Benchmark Management

Thank you for your feedback. We sincerely apologize for the inconvenience caused by the nearby construction. We understand how disappointing it must have been to expect a coastal view and experience otherwise. We appreciate you bringing this to our attention, and we will work with our website support team to update our listing and improve communication for future guests. Kind regards, Benchmark Management

Thank you for your detailed review and for choosing our condo for your stay on 30A, Susan! We are delighted to hear that you enjoyed the prime beachfront location and the charming decor. We appreciate your feedback regarding the floors and couch pillows and apologize for the inconvenience. We will address these issues promptly to ensure a more comfortable experience for future guests. Your comments about the space and comfort of the bunk beds and couch are noted, and we will look into potential improvements. We are glad you had an overall enjoyable stay and look forward to welcoming you back! Kind regards, Benchmark Management

Hi Sandi, Thank you for taking the time to share your feedback. We’re glad to hear that you found the condo clean and spacious, though we understand that the bunks were not suitable for your teen boys. We also appreciate your comments about the lack of extras for activities. Regarding the pest issue, we want to let you know that pest control has already been scheduled to address the matter in the unit. Regarding the construction next door, we truly apologize for the inconvenience. Unfortunately, we do not have control over construction in areas that are not part of our property, but we will make sure to communicate this better to future guests so they can plan accordingly. We sincerely regret that this impacted your experience, and we’re grateful for your understanding. Thank you again for your valuable feedback. We hope to have the chance to host you again under more favorable circumstances. Warm regards, Benchmark Management

Thank you for staying with us, Michelle! We appreciate you taking the time to let us know that you enjoyed your stay at Palms B9. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We have noted as well your comment regarding the pool furniture. The pool is a community pool and is not under our direct supervision, but we will pass your sentiments on to the relevant persons. We look forward to hosting you again soon! Kind regards, Benchmark Management!

Thank you for sharing your feedback, Kevin. We are delighted to hear that you enjoyed the unit's beauty, comfort, and the great views from the back porch and living room. We appreciate your comments about the steep steps and the internet service, and we apologize for any inconvenience these may have caused. Regarding the beach gate code, we provide this information in the access notes of the guest guidebook, which is sent out twice: once one week before your arrival and again on the day of your arrival. We regret any confusion this may have caused and will ensure to highlight this information more prominently in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to host you again. Best regards, Benchmark Management

Dear Allen, Thank you for sharing your feedback with us. We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. Cleanliness and guest satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations in this regard. We want to assure you that since your departure, the unit has undergone a thorough deep cleaning to address the issues you raised. Our team has meticulously cleaned the floors, including mopping them thoroughly, and replaced the coffee pot inline water filter to ensure the highest standards of cleanliness and hygiene are maintained. We ask our cleaners and inspectors both to check all kitchen appliances before and after each guest. Additionally, we have taken steps to address the maintenance concerns you mentioned, such as the condition of the stairs, to enhance the safety and comfort of our guests. Matters outside the unit are managed by the HOA, but we did share your concerns. Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a more enjoyable experience for our guests. If you would be willing to give us another chance, we would love the opportunity to exceed your expectations on your next visit. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and restore your faith in our property. Sincerely, Benchmark Management

Thank you for staying with us, Michelle! We appreciate you taking the time to let us know that you enjoyed your stay at Palms B9. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We have noted as well your comment regarding the pool furniture. The pool is a community pool and is not under our direct supervision, but we will pass your sentiments on to the relevant persons. We look forward to hosting you again soon! Kind regards, Benchmark Management!

John, We appreciate you taking the time to review your stay with us at Benchmark Management. We are thrilled to hear you had an excellent stay! We strive to provide our guest with a 5 star stay when vacationing with us at Benchmark Management and are glad to see we did just that for you. Regarding the beach, we are sorry to hear you were not pleased with the access or sand. 30A is known for having light sandy beaches that aren't entirely meant for walking or biking unless you are near the coastline. For the TV remote, if you encounter any issues while on your stay, please let us know. We would be glad to help in any way we can to ensure you have a relaxing trip. We hope you consider booking through us for all your future vacations, we would be honored to have you. Sincerely, Benchmark Management.

Sarah, Thank you for leaving us a review of your stay. We are elated that you had a great time at Palms B9. It is the perfect destination to relax and enjoy time at the beach, only minutes away from shops, restaurants, and the Seaside community. We welcome your feedback as your satisfaction means a lot to us and helps improve the quality of our service. We hope to welcome you back soon! Sincerely, Benchmark Management

Thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay at the Palms B9. This is a great unit for a family getaway with its location and views of the Gulf. The view at the Palms is spectacular and truly hard to beat. We look forward to hosting your family again in the future. Benchmark Management

Maggie, thank you for being a patron of Benchmark and for supporting us over the years. Palms is a favorite among many of our guests, and we're glad you continue to come back. Staying in this unit, you can expect to enjoy a breathtaking view of the gulf and state-of-the-art amenities that will give you an experience of a lifetime. Thank you for highlighting our efforts in providing a first-class experience. We can't wait to see you again! Sincerely, Benchmark Management

Nancy, thank you for your raving review! It is truly an honor to hear your response to updates made to the home and how easy it is to access the beach. As a management company, we are committed to guest satisfaction, and we are glad our efforts were a highlight of your stay! We are already looking forward to your return! Sincerely, Benchmark Management