We really looked forward to staying in this Maui condo. It was a special birthday for my friend - and we hadn't been to Maui in quite a few years. We like Kihei because we feel it's centrally located for everything we wanted to do on the island. The floor plan is perfect - two bedrooms, each having its own bathroom. One of the bedrooms is upstairs - which is also nice. A well-stocked kitchen and good sized living space, as well as a nice lanai with wonderful views. It comes stocked with snorkels, fins, umbrellas, beach chairs, water noodles, etc - really nice. It's a short 10-15 minute walk to good restaurants and shops - and great beaches are right across the street.
But here are the glitches. We had to wait until after 4 to enter the condo (check in time is 4PM) - the cleaning person was still in the unit. When she left, she pointed out that the clothes washer did not work (clothes and water were still in it) and it remained that way for our entire visit. After she left, we discovered that the lights in the downstairs bathroom and entry way did not work. The cleaning person came back the next day and couldn't get the lights to work either - so they stayed that way for our entire stay.
One day (not on check in or check out, but mid-visit) we had an unannounced, unexpected visit from a prospective buyer for the condo. We were never informed this could happen - and felt it was extremely unprofessional and an invasion of privacy.
Next, one night we arrived at the condo after dinner, only to find that we were locked out. It's a key-less entry with a number code. This wasn't the night before we checked out, but rather, mid-visit. Luckily, I had my phone with me and called the owner - who said the old code must have expired - then gave me another code that we used for the remainder of our stay. She did not apologize. I am not sure what would've happened had I not had my phone with me.
We caused no damage to the condo - and the owner has acknowledged that via a few communications via the VRBO site. However, it's been three weeks and she still has not returned my security deposit. This was an issue in another review of the condo. I contacted the owner several times - and she indicated it was her policy to return it after two weeks. By the way, VRBO indicated it was their policy to return it after 7 days. I have not heard back from the owner for some time now - and have had to contact VRBO to help resolve this issue.
