The apartment itself was clean and in a good location, but several aspects of the stay were disappointing.
The biggest issue is the check-in and check-out process. Having to travel to another town to collect the keys and then return them there after check-out is very inconvenient. A key lockbox with a code installed at the apartment would make the process much easier for guests.
The check-out time of 10:00 AM is also quite early. Even more concerning, the cleaning staff entered the apartment at 9:59 AM, before the official check-out time, while I was still inside. Guests should be able to use the apartment until the stated check-out time without being interrupted.
The apartment was also missing several basic amenities. There was no toilet paper, hand soap, shampoo, shower gel, or dishwashing liquid. These are standard essentials that most guests expect and would greatly improve the overall experience.