River Run Village Condo Close Walk to Gondola, Shops, and Restaurants!

Thank you for your kind review!

We are so happy we could help during your stay!

Thank you for your feedback—we’re sorry to hear the check-in process felt confusing. All check-in details, including the door code, are sent directly via text message prior to arrival for clarity and consistency. The door code is also automatically delivered via email through our secure system, so guests typically receive the same information in both places. Our goal is to make access as straightforward as possible, so we’re not entirely sure where the disconnect may have occurred in this case. That said, we appreciate you bringing this to our attention and will continue looking for ways to streamline communication even further.

Thanks for giving us a perfect rating and for recommending our rental to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Take care !

Thank you for leaving a review!

We're sorry for the inconveniences caused by the elevator and are happy to see that you enjoyed your stay! The HOA has informed us that the elevator is functioning again.

Thank you for your review!

Thank you for you feedback, we use this to make sure every stay is special for all of our guests!

We're so happy to see that you enjoyed your stay with us, including the property and our team! We look forward to hosting you again!

Thank you for your feedback. I was able to investigate this and our staff was alerted of low heat on 1/28 and confirmed after arriving to the unit that everything was working as designed. However, to keep the guests comfortable we dropped off a few space hearts to help combat the negative temps were recently experienced. I was not able to find that water pressure was reported to our staff. Now that we are aware of this we will have our staff investigate this claim and get any items repaired that may be needed. We had provided sleeper sofa sheets but they often go overlooked. They are stored in a plastic baggie in the closet. If this guest was unable to find those sheets they should have called us directly for assistance. We apologize for the negative experience and wish we would have been able to help.

Thanks for giving us a perfect rating and for recommending our rental to other travelers. I’m sure that the entire staff enjoyed attending to your needs as much as you enjoyed your stay. Take care!

Thank you for taking the time to give us feedback about your stay. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion – this is very unlike us. At our company, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our facility and preparing the rooms for upcoming guests, so it is strange that this happened. Had we been notified of these housekeeping and maintenance issues during your stay, we would have happily addressed them. We only provide the initial supply of shampoo, conditioner, toilet paper, etc. Any additional supplies are to be purchased by the guest. We would love it if you would come back to stay with us again – we have no doubt that the next time you would have the wonderful experience that the vast majority of our guests have.

We thank you for having taken the time to give us an evaluation of your stay. I’m very sorry to hear that your stay did not meet your expectations in some parts, but we're happy to hear you enjoyed your stay with us overall. Please do not hesitate to reach out to us with any future questions or concerns.

Thank you for your review and we are happy you enjoyed your stay here!

Thanks for having taken the time to write such a detailed review. All your comments help us improve our service.

Thank you for your review and feedback. At the busiest times of the year we do have hundreds of cleans a day and some times do get a bit behind, but we always elt our guests know and keep in constant communication with them!

Thank you for taking the time to leave us a honest and detailed review. We do apologize that the check in procedure was not the most convenient for you. However, this is standard in the area we operate in as the lodge does not have a front desk. Our office is located before you reach the Red Hawk Lodge, so at least you are already heading the right direction. We do also send check in instructions to guest prior to check in date so they can familiarize themselves with the check in and check out procedures.

Thank you for your review and feedback! We are happy to report that this elevator is back up and running as well as there is a second elevator i. this building guests can utilize if one does go down, we will also be sure to follow up with our housekeeping team on your other concerns!