2/10 Terrible
Andre H.
20 jul. 2023
No le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
***WARNING*** Do not stay here
I never write reviews but this host was so bad have to let everyone know of my experience. According to Vrbo the host is supposed to reach out three day prior to your stay to inform you of the check-in procedures. And since the host did not contact me, I reached out two days before my stay and text him directly the day before and he never responded. This made me extremely nervous because I had no clue if I would have a place to stay in NOLA. That night I started looking around to make other arrangements if I could not stay at the rental and luckily I found a hotel nearby that had availability. On the day of the trip while at the airport for my connecting flight to NOLA, I still had not heard from the host so I contacted Vrbo directly. They also tried reaching out to the host but also had no luck. The agent on the phone said that I qualified for a FULL REFUND but he would have to transfer me to another group to get reimbursed. At that time, I booked a room at the nearby hotel and I thought that this whole process was over. When I get to the hotel, the host finally reaches out. However, I have already checked in a hotel and did not need or want to stay at his rental. To make a long story short, Vrbo did not give me a refund and I am disputing the charges on my credit card. PLEASE save yourself the headache and find somewhere else to stay. YOU HAVE BEEN WARNED.
Andre H.
Se hospedó 5 noches en junio de 2023
