Sailor's Sunrise Cottage - Chesapeake Bay

Thank you for your review. What is particularly disappointing is that during your stay and in our direct communications, you repeatedly indicated that you were happy with the property and enjoying your visit. It was only after checkout, when your request for a refund related to circumstances outside of anyone’s control, including the natural outdoor environment along the river was declined, that these complaints suddenly appeared. As a waterfront cottage surrounded by nature, occasional insects, spiders, and outdoor debris can occur despite regular cleaning and maintenance. Had any concerns been reported during your stay, we would have gladly addressed them immediately, as we do for all guests. We take constructive feedback seriously and continuously invest in maintaining and improving the property. However, we believe future guests should know that the concerns raised in this review were not communicated while the guest was on-site and only surfaced after a refund request was denied. We encourage potential guests to review our many other reviews, which provide a more complete picture of the experience we strive to offer.