ドルーリーベアキャビン：レイズタウンレイクゲッタウェイ！

Hi Margaret. We are sorry to hear that your experience did not meet your expectations. In our pre-arrival communications, including the phone call we make before each stay to review final details, we encourage every guest to contact us immediately - day or night - if anything is not as expected so that we can investigate and address concerns right away. In this case, we were first notified after the property had already been vacated, which unfortunately did not provide an opportunity to inspect the reported issues or attempt to resolve them during the reservation. When concerns were raised, we requested additional details and photos so we could better understand and investigate the situation, but no photos or documentation were provided. We take cleanliness seriously, and the cabin had been cleaned and prepared prior to arrival. Our cabin is a rustic mountain property in the woods near Raystown Lake and may not be the right fit for every traveler. We remain committed to providing a positive experience for our guests and are always available to assist whenever concerns are brought to our attention during a stay.