Disfruta de la comodidad de aparcar en un garaje, algo poco común en la zona.
6 habitaciones5 baños o más12 huéspedes
Servicios populares
Bañera de hidromasaje en las instalaciones
Aparcamiento en garaje disponible
Se admiten mascotas
Cocina
Lavadora
Aire acondicionado
Echa un vistazo a la zona
Gatlinburg, TN
Parque acuático cubierto Wild Bear Falls
Place, Parque acuático cubierto Wild Bear Falls
A 6 min en coche
Ripley's Aquarium of the Smokies
Place, Ripley's Aquarium of the Smokies
A 9 min en coche
Parque de aventuras Anakeesta
Place, Parque de aventuras Anakeesta
A 9 min en coche
Habitaciones y camas
6 habitaciones (capacidad para 12 personas)
Dormitorio 1
1 cama de matrimonio grande
Dormitorio 2
1 cama de matrimonio grande
Dormitorio 3
1 cama de matrimonio grande
Dormitorio 4
1 cama de matrimonio grande
Dormitorio 5
2 literas individuales
Dormitorio 6
2 camas de matrimonio
5 baños y 1 aseo
Baño 1
Bañera · WC · Solo ducha
Baño 2
Bañera · WC · Solo ducha
Baño 3
Bañera · WC · Solo ducha
Baño 4
Bañera · WC · Solo ducha
Baño 5
Bañera · WC · Solo ducha
Baño 6
WC
Otros espacios
Cocina
Oficina
Balcón
Acerca de este alojamiento
Luxury Mt Home w Hot Tub, Game Room - Otter Ridge
Summary:
Experience the life of luxury in this modern, brand-new 6 bed, 5.5 bath home! Hidden among the Smokies yet close to it all, this spacious home has an oversized deck with an unobstructed view of the mountains. Fit with 4 kings, 2 queens, and 2 sets of bunk beds, this home was made for families & large groups. Relax in the hot tub, conveniently located next to an outdoor fireplace, or chill at home while playing in the game room, filled with an air hockey & multi-arcade!
The Space:
LOCATION | 15 minutes from The Great Smoky Mountains National Park & Downtown Gatlinburg
Close by:
- Golf Courses & Mini Golf
- Vineyards, Wine Tastings & Moonshine Tastings
- Ripley's Aquarium of the Smokies
- Dollywood
- Ober Gatlinburg
- The Great Smoky Mountains National Park
+ Private Residence in Gated Community
WHY CHOOSE OTTER RIDGE?
- Ideal Location - explore or relax in peace!
- In-Home Entertainment: Hot Tub with Views, Game Room, Large TVs (up to 75"), Air Hockey, Multi-Arcade, Board Games, Puzzles, Playing Cards
- Equipped Chef's Kitchen + Outdoor Propane Grill + Full Bar (no need to bring/buy plates, bowls, wine opener, etc!)
- Lots of Places to Gather: Large Living Room with Comfy Seating, Game Room Garage with Seating, Lounge Seating On Deck, Outdoor Dining Table, Spacious Kitchen
- Luxurious, Modern Interiors & Decor, including Cozy Bedding
- Free Parking & Easily Accessible Roads
- WiFi, Dedicated Workspaces in Rooms & Heating/AC
- 5.5 Bathrooms: powder rooms + full baths with walk-in showers, jacuzzi tubs & shower/tub combos
Please Note:
- Trailers, RVs & Campers must be disclosed upon reservation, as there will be an added fee of $100.
- Please take note that bears are in the area. We do provide bear safety tips upon arrival.
- Please be aware that due to potential freezing temperatures in January and February, there's a risk of frozen water pipes.
- Indoor gas fireplace is non-operational in summer months (Apr - Sept). Thank you for understanding.
- Rental agreement required upon booking
Spend the day how you like: taking in the views from the observation pavilion where you can hear the babbles of the creek and crackle of the fireplace, hosting a family game night or having a girls’ night in making cocktails! This mountain home is a versatile space that’s ready for whatever you have in mind.
Enjoy all that Otter Ridge has to offer and book today!
Guest Access:
The home is accessed using a door code, which is provided a few days before your stay.
The Neighborhood:
Located within a private, gated community, Norton Creek Resort, in Gatlinburg, TN. Only 5 minutes to The Great Smoky Mountains National Park & 15 minutes to downtown Gatlinburg - all the must-do attractions!
Getting Around:
Taxi services, Uber, Lyft are available. Downtown Gatlinburg offers trolley service. There is ample public parking available for driving around the area. We suggest having a car to get around town.
Añade las fechas para ver los precios
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Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Este alojamiento acepta efectivo.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
Se aceptan estancias de larga duración.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor y botiquín de primeros auxilios.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
Información sobre la zona
Sevierville
Esta casa de vacaciones se encuentra en Sevierville, en un entorno rural y cerca de parques temáticos. Isla de Pigeon Forge y Antiguo molino son lugares imprescindibles para los amantes de las tiendas; añádelos a tu itinerario junto a otros atractivos turísticos como Ripley's Aquarium of the Smokies y Parque acuático cubierto Wild Bear Falls. ¿Viajas con niños? Pues tienes que llevarlos a Parque de aventuras Anakeesta y Gatlinburg SkyPark: ¡se lo pasarán en grande! Descubre todas las actividades acuáticas que podrás hacer en la zona (por ejemplo, pesca); además, tendrás ocasión de disfrutar de la naturaleza al aire libre con opciones tan variadas como la equitación, la escalada o la escalada en roca.
Parque acuático cubierto Wild Bear Falls - A 6 min en coche - 4.7 km
Hillbilly Golf (mini campo de golf) - A 8 min en coche - 6.7 km
Ripley's Aquarium of the Smokies - A 9 min en coche - 7.1 km
Parque de aventuras Anakeesta - A 9 min en coche - 7.1 km
Historic Ogle Log Cabin - A 9 min en coche - 7.4 km
Cómo moverse por la zona
Alcoa - Aeropuerto de Knoxville (TYS): a 73 min en coche
Restaurantes
Ole Smoky Distillery - A 15 min en coche
Sugarlands Distilling Co. - A 15 min en coche
Southern Comfort - Westgate Resort - A 10 min en coche
Puckers Sports Bar - A 14 min en coche
Myron Mixon Bbq Co - A 14 min en coche
Preguntas frecuentes
¿En Luxury Mt Home w Hot Tub, Game Room - Otter Ridge se aceptan mascotas?
Sí, las mascotas pueden hospedarse en este alojamiento.
¿Cuánto cuesta alojarse en Luxury Mt Home w Hot Tub, Game Room - Otter Ridge?
A fecha de 27 de jul de 2026, los precios encontrados para una estancia de una noche y dos adultos en Luxury Mt Home w Hot Tub, Game Room - Otter Ridge el 4 de ago de 2026 son de al menos 1472 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿Cuál es el precio del aparcamiento en Luxury Mt Home w Hot Tub, Game Room - Otter Ridge?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en Luxury Mt Home w Hot Tub, Game Room - Otter Ridge?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Luxury Mt Home w Hot Tub, Game Room - Otter Ridge?
La salida se realiza a las 10:00.
¿Dónde se encuentra Luxury Mt Home w Hot Tub, Game Room - Otter Ridge?
En la montaña, esta casa de vacaciones para familias está a 10 kilómetros de Parque acuático cubierto Wild Bear Falls, Ripley's Aquarium of the Smokies y Parque de aventuras Anakeesta. Gatlinburg SkyPark y Aguja espacial de Gatlinburg también están a menos de 10 kilómetros.
Comentarios
9,6
Excepcional
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
26 comentarios de un total de 31 con una puntuación de 10 - Excelente
10 - Excelente
26
4 comentarios de un total de 31 con una puntuación de 8 - Bueno
8 - Bueno
4
0 comentarios de un total de 31 con una puntuación de 6 - Normal
6 - Normal
0
0 comentarios de un total de 31 con una puntuación de 4 - Mediocre
4 - Mediocre
0
1 comentarios de un total de 31 con una puntuación de 2 - Horrible
2 - Horrible
1
9,4/10
Limpieza
10/10
Instalaciones y estado del alojamiento
9,8/10
Llegada
9,6/10
Comunicación
9,6/10
Ubicación
9,6/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
Adrienne R.
19 de may de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
We absolutely loved this property. The house was set up perfectly for our large family. Plenty of gathering areas and the game room was a bonus! We will be back.
Adrienne R.
Se alojó 4 noches en mayo de 2026
Respuesta de VrboOwner el 25 de may de 2026
Hi Adreinne,
Thank you so much for your wonderful review! We’re thrilled to hear the house was a perfect fit for your large family and that everyone enjoyed the gathering spaces and game room. It means a lot to know you had such a great stay. We truly appreciate your kind words and would love to welcome you back anytime!
Verificado
10/10 Excelente
Terry T.
8 de jul de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Family Vacation
Loved the house and location,
Terry T.
Se alojó 4 noches en junio de 2025
Respuesta de VrboOwner el 12 de jul de 2025
Hi, Terry. Thanks for the kind words! It was pleasure hosting you and we'd love to welcome you back anytime!
Verificado
10/10 Excelente
William B.
12 de sept de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful property very clean very well stocked with everything you will need for a perfect stay. Managed very well. You won’t be disappointed in this property.
William B.
Se alojó 7 noches en septiembre de 2025
Respuesta de VrboOwner el 13 de sept de 2025
Hi William,
We're so glad to hear your feedback—thank you for the kind words! It was truly a pleasure hosting you, and we'd love to welcome you back anytime.
Verificado
10/10 Excelente
david v.
12 de ago de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great trip
Very fine cabin and love hot tub
david v.
Se alojó 3 noches en agosto de 2024
Respuesta de VrboOwner el 5 de sept de 2024
Thank you David. We are so glad you had a great stay with us in the Smokies!
Verificado
10/10 Excelente
Sid P.
18 de nov de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Stay was really awesome.
It was just fine for us to stay within this cabin
Sid P.
Se alojó 2 noches en noviembre de 2024
Respuesta de VrboOwner el 20 de nov de 2024
We are so happy that you enjoyed your stay with us at this beautiful mountain cabin!
Verificado
10/10 Excelente
Jeff W.
19 de dic de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Had a great stay! The house was beautifullly decorated and super convenient to downtown Gatlinburg
The house was wonderful. Beautifully decorated and great location. The home was well stocked with everything you would need
Jeff W.
Se alojó 3 noches en diciembre de 2022
Respuesta de VrboOwner el 4 de dic de 2024
Thank you so much for staying with us. We have a new boutique hotel in downtown Gatlinburg. Please check us out at The Timber at Holly Branch.
Verificado
8/10 Bueno
Joanne O.
6 de ago de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Spacious and secluded
Beautiful property, secluded, private. Lots of outdoor deck space and plenty of indoor space for our group of 10 adults and one infant to hang out. Kitchen has everything needed to make meals, coffee, etc. Some quirks along the way that were mildly inconvenient, but still enjoyed the stay and location.
Joanne O.
Se alojó 7 noches en julio de 2025
Respuesta de VrboOwner el 7 de ago de 2025
Hi, Joanne. Thanks so much for your review!
Glad to hear you enjoyed the space and had a great stay overall. We appreciate the feedback and hope to host you again!
Verificado
10/10 Excelente
Jeff L.
23 de sept de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great house nestled with nature
House had lots of bedrooms, bathrooms and great common areas for watching games, talking with friends, and playing cards.
Jeff L.
Se alojó 5 noches en septiembre de 2024
Respuesta de VrboOwner el 19 de nov de 2024
Thank you for staying with us! We hope you have treasured memories. We're happy that you enjoyed your stay with us at this beautiful Mountainview home.
Verificado
10/10 Excelente
Eddie
1 de dic de 2024
Aspectos positivos: Limpieza, instalaciones y estado del alojamiento y comunicación
House was well stocked with needed essentials. Large enough for family.
Eddie
Se alojó 4 noches en noviembre de 2024
Verificado
10/10 Excelente
Ansley W.
31 de jul de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Perfect mountain getaway!
This cabin was the perfect home away from home for our group of 13 visiting Dollywood and Gatlinburg! Clean, spacious and the kids loved the game room! We will be back!!
Ansley W.
Se alojó 3 noches en julio de 2022
Respuesta de VrboOwner el 4 de dic de 2024
Thank you so much for staying with us! We have a new boutique hotel in downtown Gatlinburg. Please check us out at The Timber at Holly Branch.
Verificado
10/10 Excelente
ELIZABETH B.
9 de may de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Awesome time
Celebrating with family and friends. House was beautiful and fully equipped. Hot tub location was amazing, game room great fun! Everyone had a fabulous time. Highly recommend. Property manager very responsive for the few questions we had.
ELIZABETH B.
Se alojó 4 noches en mayo de 2025
Respuesta de VrboOwner el 16 de may de 2025
Hi, Elizabeth. Thank you for the wonderful review! We're thrilled to hear that you and your group had a fabulous time and enjoyed the house, hot tub, and game room. We truly appreciate your recommendation and are glad our team could assist with your questions. Hope to host you again soon!
Verificado
10/10 Excelente
Brandon W.
18 de oct de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Absolute gem
Wonderful location. You will not regret it!
Brandon W.
Se alojó 5 noches en octubre de 2023
Respuesta de VrboOwner el 12 de dic de 2024
Thank you for staying with us and for your feedback. Please come and see us at our brand new boutique hotel in downtown Gatlinburg The Timber at Holly Branch.
Verificado
10/10 Excelente
Huan N.
6 de nov de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great Spot for all ages
It's a great spot near town with everything conveniently surrounded! The place, the view, the location are all meet our expectation. The kids enjoy the game room and the adults enjoy the view, spacious common and private room. We wish to stay longer but will definitely be back again.
Huan N.
Se alojó 1 noche en noviembre de 2023
Respuesta de VrboOwner el 12 de dic de 2024
Thank you for staying with us and for your feedback. Please come and see us at our brand new boutique hotel in downtown Gatlinburg The Timber at Holly Branch.
Verificado
10/10 Excelente
Stephanie B.
5 de sept de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Comfortable Family Trip
The house was amazing. The layout of the bedrooms were perfect for two families to share the cabin. Our kids enjoyed the game room. We even had two visits from a bear looking for a treat.
Stephanie B.
Se alojó 3 noches en agosto de 2024
Respuesta de VrboOwner el 19 de sept de 2024
Awesome! We do really like this house. We are so happy you all enjoyed your stay with us in the Smokies.
Verificado
10/10 Excelente
Robert P.
18 de sept de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
very nice place to spend time with family. we did see a bear with 3 cubs close to the property. so be cautious. We made sure to not leave food in the cars overnight. bears and other wildlife are not a problem, as they are a part of the natural environment and make vacation memorable.
Robert P.
Se alojó 3 noches en agosto de 2025
Respuesta de VrboOwner el 19 de sept de 2025
Hi, Robert. Thank you for the lovely feedback! We're glad you had a great time with your family. We hope to host you again soon!
Verificado
10/10 Excelente
Courtney B.
26 de dic de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The perfect stay
Our family travels once or twice a year, and everyone was in agreement that this was our favorite stay. So many thoughtful details and we were all so comfortable. Plenty of spaces for everyone to hang out together and apart. Thank you again!
Courtney B.
Se alojó 5 noches en diciembre de 2022
Respuesta de VrboOwner el 4 de dic de 2024
Thank you so much for staying with us. We have a new boutique hotel in downtown Gatlinburg. Please check us out at The Timber at Holly Branch.
Verificado
10/10 Excelente
Jeff L.
28 de jun de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Lewis Family
Our Daughter got engaged while we were there
Jeff L.
Se alojó 5 noches en junio de 2024
Respuesta de VrboOwner el 30 de ago de 2024
Great Guests! We feel so honored that we got to be a special memory for the for this very special event in your family. Congratulations again :)
Verificado
10/10 Excelente
Alison S.
25 de mar de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Incredible stay!
Everything you need and want is at this home. It was beautiful inside and amazing views outside. We had a large age range from 89 to 4. The garage game room was perfect for the kids be the loud and have fun while the grandparents stayed in the quiet house. So much space to just lounge and enjoy for our large family! The bedrooms are all a nice size. The bedding and beds were so comfortable. The communication is easy and efficient. We would absolutely stay again when we come back!
Alison S.
Se alojó 5 noches en marzo de 2025
Respuesta de VrboOwner el 16 de may de 2025
Hi, Alison. Thank you so much for the kind words! We're thrilled your whole family enjoyed the space and had a great stay. We'd love to welcome you back anytime!
Verificado
10/10 Excelente
Huy V.
22 de oct de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Foliage in The Smokies
This house is awesome!
The views are magnificent!
It has the privacy and tranquility from the busy Gatlinburg crowd.
The management team was very responsive to our requests and needs.
Despite a few issues with the shower and outdoor lightings, we enjoyed the house very much!
The large fireplace and a strategic placed hottub, it is a house that fits our vacation!
Thank you for having us!
Huy V.
Se alojó 4 noches en octubre de 2023
Respuesta de VrboOwner el 26 de oct de 2023
Thank you for the kind words. We love to hear that you enjoyed your stay. Hope to host you & your family again very soon!
Verificado
10/10 Excelente
Jennifer W.
2 de ene de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
New Year's Getaway
We stayed here 5 days and had a wonderful time! The kids and teens could play in the game room. Everyone loved the hot tub with great views and wood fireplace. The kitchen was well stocked with everything we needed for cooking and a gas grill for our steaks. Plenty of towels for everyone in bathrooms and towel for the hot tub. The location is perfect for Gatlinburg and Pigeon Forge. there was even a Christmas tree for us to enjoy. Thank you for a wonderful family time!
Jennifer W.
Se alojó 5 noches en diciembre de 2023
Respuesta de VrboOwner el 12 de dic de 2024
Thank you for staying with us and for your feedback. Please come and see us at our brand new boutique hotel in downtown Gatlinburg The Timber at Holly Branch.
Verificado
10/10 Excelente
Cathy W.
23 de mar de 2025
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Amazing house for a group
We absolutely loved the house! Super nice upgrades, bedrooms and bathrooms were great, kitchen and provides supplies perfectly met our needs with two families of four. Nothing major But there were a lot of ladybugs inside the house (dead and alive) and the floors were a bit dirty so I vacuumed when we arrived. Seems the ladybugs were a seasonal thing that maybe there wasn’t much to be done about them.
Cathy W.
Se alojó 3 noches en marzo de 2025
Respuesta de VrboOwner el 16 de may de 2025
Hi, Cathy. I'm so glad to hear that you loved the house! Thanks for your feedback. We appreciate you pointing out the ladybugs and the floors. We understand they can be a seasonal issue, and we'll work on improving that for future guests. We really appreciate your understanding! Hope to host you again soon!
Verificado
10/10 Excelente
Gisele L.
9 de dic de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Work Retreat
My colleagues and I chose this location for a work retreat. It was a great experience. We were able to mix in work with relaxation and fun. The views were amazing. We ran out of propane for the fireplaces/stove during our stay. We contacted the property manager and they were very responsive and within a few hours, we had a propane delivery and were able to enjoy the fire. They had the place wonderfully decorated for the Holidays.
Thank you!
We hope to come back soon.
Gisele L.
Se alojó 4 noches en diciembre de 2022
Respuesta de VrboOwner el 4 de dic de 2024
Thank you so much for staying with us. We have a new boutique hotel in downtown Gatlinburg. Please check us out at The Timber at Holly Branch.
Verificado
10/10 Excelente
Britt
8 de dic de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful and so Peaceful!
This home was by far the cleanest and most well stocked home we have stayed at. We are a group of three families and had plenty of space. The home is very private and the hosts are so gracious and very quick to respond. Even the three year in our group asked if we could stay there forever! Super convenient to all the attractions, yet it feels like you are all by yourself while at the property. We had three large vehicles and we all fit fine in the driveway and were able to turn around. We are already talking about renting it next year again! Dogs are allowed which is amazing considering how nice this home is. It was very tastefully decorated for Christmas in every room which was a super nice surprise! Kudos to your cleaning crew as well as your management company! Thanks again!
Britt
Se alojó 4 noches en diciembre de 2024
Respuesta de VrboOwner el 19 de dic de 2024
Thank you so much Britt! We really think this house is specials. We are so happy to hear that you all enjoyed your stay and thrilled that your families had a fun and memorable time. Yes, we would love to welcome you back to come and stay again.
Verificado
8/10 Bueno
Cheryl S.
18 de ago de 2024
Aspectos positivos: Limpieza y llegada
Aspectos negativos: Ubicación y precisión del anuncio
Beautiful home
Overall the house is amazing! It’s very beautiful and is very well stocked. The description says parking is not an issue, but we had 3 vehicles and that filled the parking area completely. Also if you want to be able to get back out of the driveway you need to back in because you cannot turn a car around. It is pretty small space and down a steep curved grade, so parking is very tricky.
We enjoyed our time, but it was not what we were expecting when we booked it. Several items on the listing regarding location were wrong, but have since been corrected.
Cheryl S.
Se alojó 3 noches en agosto de 2024
Respuesta de VrboOwner el 5 de sept de 2024
Thank you Cheryl for this feedback. We are addressing the parking situation and have fixed the listing regarding location. We hope you enjoyed your stay with us in the Smokies!
Verificado
2/10 Horrible
Joy S.
16 de nov de 2025
Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza
For the amount of rooms that were in the house, the table did not accommodate for us all to eat together. There were bugs, look like scorpions… I know they weren’t, but they look like that… the back porch down below the fire pit was was completely dirty and the chairs look like they had not been brushed off in forever with leaves, the bunk bedroom had no shelving or anywhere to put our suitcase or clothes so we basically had to put our clothes in the laundry room. The other rooms are great, but the four people that stay in the bunkbed were adults and had no closet space or drawers other than those two drawers that were underneath the bunkbed, one of which we could not use because the ladder blocked them. Also, it was snowing and we had asked for feedback about how to handle whether we should stay on the mountain or not, and we never received a response back.
Joy S.
Se alojó 3 noches en noviembre de 2025
Respuesta de VrboOwner el 27 de nov de 2025
Hello Joy.
Thank you for taking the time to share this detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay. This is not the level of comfort or communication we aim to provide.
We’re very sorry about the cleanliness issues you encountered on the porch and around the fire pit, as well as the bugs you found inside. We have reported and escalated the issue and are actively working to address it. We also appreciate your comments regarding the bunk room—your notes about storage and accessibility are extremely helpful, and we’ll be reviewing options to improve this space for future guests.
Additionally, we regret that you did not receive a timely response when you reached out about the weather. Clear communication is important, especially in situations that may affect guest safety, and we apologize for that lapse.
Thank you again for bringing these concerns to our attention. Your feedback helps us improve, and we hope we’ll have the opportunity to provide you with a much better experience in the future.
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Ofrece un servicio excelente a los huéspedes de manera constante.