Unfortunately, our stay was very disappointing, mainly due to the air conditioning and how the issue was handled.The villa was advertised as having air conditioning, but on arrival it was showing as being on while not actually cooling any of the rooms. The temps were showing around 28C. I contacted the host immediately & was told the owner had advised that new air conditioning had been installed and would be finished by 7am the following morning (why were we not informed prior?)This meant spending our first night without air conditioning in around 30C heat, with two 4-month-old babies. No fans or alternative cooling were provided. The host was also not particularly responsive or apologetic.The following day, despite repeatedly messaging for updates, my messages were ignored. I eventually had to say we would leave if it wasn’t resolved by 1pm. The host then came to inspect it and said it “seemed cool enough”, despite the rooms still showing 26–28C. With two young babies, this was not cool enough for us.Further messages were again ignored, and we felt very little responsibility was taken for the situation.The property was also advertised as having a kettle, which was missing, although the host did kindly arrange for one to be brought.We also asked whether any compensation would be offered for the 24 hours without air conditioning but received no response.Overall, the lack of working air conditioning and the poor communication significantly affected our stay.