Vistas al mar, balcón, piscina, A POCOS PASOS de playa, restaurantes y tiendas

Hi Amy, Thank you for taking the time to share your feedback, though I’m truly sorry to hear that your experience didn’t meet expectations. I was the one who personally greeted you and your husband upon your arrival. I had just missed your call, as I was assisting another guest at the time, but was happy to meet you shortly afterward and help you into the building and up to your unit. I understand that after a long day of travel, it's easy to overlook details like the check-in instructions sent by email, I completely get it. While I didn’t notice any odor myself, I also didn’t enter the unit to give you both space to settle in. I truly wish you had reached out during your stay, especially since you had my direct number. I would have gladly addressed any concerns right away, including pointing out the extra pillows already available in the unit. It sounds like these issues could have been quickly resolved, and I regret not having the opportunity to do so in the moment. Regardless, you and your husband were a delight to meet, I hope you were still able to enjoy your anniversary getaway. If you ever decide to return, I’d love the opportunity to personally ensure your next stay is seamless and comfortable. Of course, I understand if it just wasn’t the right fit for you.