Lounge on big balcony, pool & gym

Hey Frank, Thank you for your feedback. We truly regret that your experience did not meet expectations and apologize for the issues you encountered during your stay. Our concierge team personally checked you in and took the time to show you how to use the safe, which was fully operational at that time. Unfortunately, no issues with the safe or other inconveniences were reported during your stay, but we’re always available to assist with any concerns should they arise. We’re also sorry to hear about the other concerns you mentioned, such as the water dispenser, closet door, and cleanliness. We have passed these comments along to our maintenance team for immediate attention. While we strive to maintain a high standard of cleanliness, your comments regarding dust and the window ledges are taken seriously. Our cleaning staff will be reminded to pay extra attention to these areas. We appreciate your feedback and hope you'll consider giving us another chance to provide you with a more comfortable experience.