The morning of our check-in, we were told where our cabin keys would be and I let Erin know when we were an hr out. Arrived while it was getting dark, nearly no reception, keys nowhere to be found. Our cabin light was on but no one else was there at the time. Couldn’t get through to Erin first call, was on hold with VBRO panicking while we continued to check for keys. Got through to Erin, who was confused the keys weren’t where they were supposed to be. She came by with spare keys, and the other cabin guests showed up shortly after. I had to ask if the other guests had both keys for her to check with them which was alarming. Turns out the other guests did take both sets of keys, took the cabin we booked, and claimed they were confused about which cabin was theirs and couldn’t open the Oak cabin - which was hard to believe since we opened it with ease. We felt like we had to take the smaller Oak cabin at that point, because the other guests had already slept one night in the one we booked. Which meant that they had both sets of keys since the day before. It would’ve given us peace of mind knowing that our cabin had been checked on the day of our stay - especially since I am newly pregnant, 4 hours away from home, with no cell service. We were told this happened once before. We were celebrating my husband’s birthday, being newlyweds / new baby, made the most of our trip but the check-in and inconsiderate guests greatly impacted what should have been a relaxing getaway.