The good: The unit itself is cozy, well-appointed, and in an awesome location. We highly recommend visiting Park City during late September and early October, as the autumn colors are incredible.
The bad: We had a horrendous time checking in and dealing with the property management company, Blue Swell. Before leaving for Utah, we verified our unit's door code with Blue Swell, as it did not appear on the app we were directed to use for all information we needed regarding the rental. The door code we were given was incorrect. Another hot tip is that the supposed emergency contact number listed in their app for the unit is just a local answering machine, at least in the evening, and does not actually direct you to someone's phone line. Not great for a real emergency. I was able to find a national emergency line through Blue Swell's website, but this number should have been included in our reservation information. We ended up sitting outside our unit for an hour as we waited for someone to give us a code that actually worked.
The next morning, we discovered that the rooftop hot tub, lounge chairs, and fire pit, which of course are prominently displayed in the photos advertising the property, would be closed for maintenance during the entire week and two weekends of our stay. While we understand that maintenance is a necessary evil for any rental property, we should have been given advance notice, and we also should have received at least a direct apology, if not also a limited discount since the the property we had was missing a key aspect from the advertising.
If you are looking for accountability and customer service in your rental experience, Blue Swell is not your company.
