A206 - オーシャンフロントの豪華な快適さ、全室オーシャンビュー、AC、プール＆スパ

Aloha Barbara, Mahalo nui loa for staying with Kauai Exclusive Management! We're so happy to hear you enjoyed the fantastic location and that everything met your expectations. It was a pleasure to host you, and we truly hope to welcome you back to our beautiful island paradise again soon. Warmest aloha, Kauai Exclusive Management

Aloha Susan, A heartfelt mahalo for choosing to stay with us and for taking the time to share your kind feedback. We’re glad you had a wonderful time. Thank you again for your business and we look forward to welcoming you back to Kauai for more unforgettable memories. With aloha, Kauai Exclusive Management

Aloha Laurie, A heartfelt mahalo for choosing to stay with us and for taking the time to share your kind feedback. Your support means the world to us! We can’t wait for the opportunity to welcome you back to Kauai for more unforgettable memories. With aloha, Kauai Exclusive Management

Aloha Joe, Mahalo nui loa for staying with Kauai Exclusive Management! We're so happy to hear you enjoyed the fantastic location and that everything met your expectations. It was a pleasure to host you, and we truly hope to welcome you back to our beautiful island paradise again soon. Warmest aloha, The Kauai Exclusive Management Team

Aloha Charles, Thank you for being our guest and for taking the time to share your valuable feedback. We are grateful you chose to stay with us, and we hope we will have another opportunity to host you. Mahalo, Kauai Exclusive Management

Aloha Beth, We sincerely appreciate you choosing to stay with us and for sharing your feedback. It means a lot to us, and we look forward to the chance to welcome you back in the future. Mahalo, Kauai Exclusive Management

Aloha Ryan, Thank you for the kind words. We appreciate you choosing to stay with us and we thank you for your business. We're thrilled to hear you had a great time and we hope we get another opportunity to host you in the future. Mahalo, Kauai Exclusive Management

Aloha KA, Thank you for choosing to stay with Kaua'i Exclusive Management. We appreciate your business and we are grateful you took the time to leave us a positive review. Please keep us in mind for your next Kauai trip as we would love another opportunity to host you. Mahalo, Kaua'i Exclusive Management

Aloha Stephanie, Thank you for being our guest! We appreciate your choosing to stay with us and are so happy you had a great time. Please keep us in mind for future Kauai trips, as we would love another opportunity to host you. Mahalo, Kauai Exclusive Management

Aloha Sara, Mahalo nui loa for staying with Kauai Exclusive Management! We're so happy to hear you enjoyed the fantastic location. Thank you for your valuable feedback on the forks. That is not something we have had prior feedback about, so we will be sure to check inventory counts, ensuring there are more than enough utensils for future guests. We also provide a QR code located on the kitchen counter that outlines all relevant information such as the wifi, nearby attractions, checkout instructions, and more. We provide this for every one of our properties, so it sounds like it may have just been overlooked. In addition to this, the arrival information we send to all guests 60 days prior to their arrival includes all of this information. Thank you again for being our guest. It was a pleasure to host you, and we truly hope to welcome you back to our beautiful island paradise again soon. Warmest aloha, The Kauai Exclusive Management Team

Aloha Grace, Thank you for being our guest and for leaving a review. Please allow us to speak to a few things mentioned in this review. To start, the guest's initial complaint was that the washer had a musty smell. Our housekeeping director as well as our general manager happened to be on site when the complaint came in and went there in person to access the situation right away. The guest was correct, our team failed to clean the washing machine properly prior to her arrival. We believe in being transparent and owning our mistakes when they do happen. We immediately cleaned the washing machine and ran an oxy clean cleaning cycle to address the issue. After that, the guest complained of a musty smell in her bathroom. We had not had any complaints prior to her stay and have not had any complaints after her stay so this came as a surprise to us. The guest said there appeared to be a water leak behind the wall and that was the cause for the musty smell. Our general manager did not smell anything and had a professional device to test the moisture behind the wall. There was no moisture found and to make the situation more challenging the guest did not want us to use any chemicals or do anything to fix the situation while she was in-house. Please note this occured on the first day of her 12 night stay. She continued to reach out continually throughout her stay to complain about a musty smell but again did not want us to do anything to help remedy the situation. We explained that as a management company, we were in a very challenging position given the guest did not want us to do anything. As a gesture of good faith, we told the guest we would offer them compensation for the oversight they experienced upon arriving. We asked the guest what she thought a fair compensation amount would be and she requested 50% off of her entire stay. We did not feel that was appropriate and let the guest know we would not be doing that. The guest was upset that we would not give them that amount of compensation they requested and came back asking for another considerable amount of money. In the end, we did compensate the guest more than a free nights worth of revenue, we were very responsive and did the best we could to host them with aloha regardless of their upset. Ultimately we are sorry we did not meet this guests expectations and we hope their travels home went smoothly. Mahalo, Kauai Exclusive Management