Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were the first to arrive in our party of 60(wedding party) and they seemed to be very understaffed. When we tried to rent a golf cart, we were dropped off by the bellman at the golf cart rental facility and he just left us there with no way to get back and no way to navigate the island (they closed early that day). Luckily I was able to call the front desk and ask for the bellman to come back and pick us up. It was made very clear that everyone was trying to leave early for the day and that we were holding them up from that. We were also told that "some of the units have wifi" and specifically requested that we have wifi. Upon arriving, none of the units have wifi, no matter what they tell you. We took up most of the island with our party and there was no wifi except at Coconuts, which as I mentioned, closes whenever they feel like it! If you are the type who needs to respond to work emails, you should make other arrangements ahead of time. We were asked repeatedly by the same staff members if we were "actually staying on the island" (implying that we were just bumming on their beach). We tried to call the front desk over and over several times and no one was answering, and when they did, they seemed put out with our questions. One of the pools, several villas, and the main reception area were under construction, which the bride was not informed of when we all booked. Finally, by the last day (during the check out process, oddly enough), everyone seemed suddenly concerned with how our stay was. Thankfully, we are pretty laid back people, but for the amount of money we paid to be here a week, there were definitely people in our party who were not pleased. Our villa, however, was gorgeous and in a prime location. The wedding planners did an awesome job coordinating everyone and making sure the event went smoothly. Overall, I give this resort a 4 star rating only because we were neglected by staff.