3 Bedrooms, 1.5 Baths, Sleeps 7
Big Bear Vacations
About Big Bear Vacations
WHAT TO EXPECT FROM A BIG BEAR VACATIONS PROPERTY~ Big Bear Vacations is the premier full-service vacation and cabin rental management agency in beautiful Big Bear Lake. With over 20 years of knowledge and experience, we provide top-notch services and products to our valued owners and guests, from the moment you reserve one of our homes you will be provided with personal and timely communications regarding your stay with us. All of our properties are professionally cleaned and inspected prior to your arrival here at our office and we are dedicated to providing you with the BEST experience possible while you are staying with us! *Please note: The City of Big Bear Lake requires a face-to-face check-in here at our local Big Bear Vacations office. The Credit Card and ID used to make the reservation with us MUST be present at check-in unless otherwise arranged with a Big Bear Vacations representative. Big Bear Vacations has a minimum age requirement of 21 years old and will not release property keys to any person authorized for check-in not meeting this requirement.
100% refund if canceled at least 60 days before arrival date.
Don't stay here. Just awful.
1. staff is not helpful. They didn't book the day before and still didn't let us check in earlier then 4pm.
2. Place is dirty
3. Not as close to lake as appears.
Much better options exist. I felt totally ripped off.
Thank you for sharing your story. I see you filled out a Guest Stay Concern form and reported "Old Furniture, Broken Items, missing screen, and possibly dirty linens." I personally responded to your Guest Stay Concern. I can tell you Big Bear Vacations cares very much about your experience. Every single home has fresh clean bed linens exchanged every time. Since this home is not a luxury home you may find wear and tear - that is natural in a regular mountain cabin. Of course Big Bear Vacations can not replace furniture without Owner approval - so there was only so much we could do with that information - and city ordinance only requires screens in bedrooms. As a company we responded to your concern with great compassion and offered 20% off a future stay. We would love to have you back and truly believe we can earn a better rating. It was just not the right cabin choice! We have over 300 properties to choose from and believe a better stay is possible in the future.
Cute little cabin that needs updating
Overall stay was okay...stayed here for a week with my husband and kids. Kitchen pots and pans need updating. Master bed needs a new mattress...it felt like I was sleeping in a hole each night. Some maintenance needs to be done to the cabin like tightening door knobs, kitchen table legs and chairs, and adding more lighting by the kitchen table. A broom or vacuum would have been nice since the entire downstairs is carpet except the kitchen and baths. We called for housekeeping like 5 times and they never showed up.
Thank you for posting a review. Big Bear Vacations values reviews as an opportunity to give a voice to our Guests. We utilize them to further strive for excellence. We are very happy you enjoyed your stay and appreciate the suggestions and have forwarded them to the Team. We are looking forward to serving your future lodging needs in Big Bear. See you soon!