Owner's Response: Carolyn, naturally we are disappointed that your stay was not perfect. We appreciate your understanding that we did everything within our power to fix the sink immediately. Luckily, it happened late on your last night. It didn't bar use of the entire kitchen, but since having use of the sink for breakfast in the morning before checkout was the main concern, we offered to buy breakfast for the whole group at a lovely nearby restaurant. The three-season porch has heaters. If there were questions about the heat, we could have helped with that. This is the first time we have been told the futon is unusable. My friends have used it and we are just shy of 60. It clearly states in our description that the three-season porch can be used as a fourth bedroom, but it isn't listed as a four-bedroom house. The porch is delightful in summer with all the windows open. Also, there is another futon already in the master bedroom, so the mattress was not necessary. We offered an early check-in, which was taken advantage of six hours prior to the usual arrival time. We also offered a late check-out. We responded immediately when we were apprised of the sink. If we had been told of these other issues, we could have suggested some alternatives. We do provide many amenities at the house including all paper products, dish and hand soap, laundry soap, linens, towels, kitchen ware, appliances, yard chairs, beach chairs, Weber grill, etc. We have always assumed our guests would prefer their own personal hygiene products, but will take your suggestion and add shampoo and conditioner for the upcoming season. Thank you for your feedback, as we will use it to make our home more comfortable for the next guests. ~ Tom and Maggie ~