Mickey's Disney Hideaway-3 bed Emerald Island townhome - just 2 miles from WDW!

Thank you James, for your kind words, and the great review. We are so pleased that Mickey's Disney Hideaway worked so well for you. We are also pleased you found Jennifer so professional. Communication is always a valuable part of any transaction, especially in this business, and while we always try to be responsive when the need arises, it is rarely appreciated as much as you did here, and we are grateful for you mentioning it. We appreciate you taking the time to share your thoughts James, and very much hope to see you and your family again in the future.

Thank you Kathy. I am so pleased that you felt safe in Mickey's Disney Hideaway, and that the space worked so well for you and your family. Safety is an important part of any stay in a resort away from home, and Emerald Island is a very family friendly place to stay, and we never have issues in there and it is very good of you to mention that. Thank you for your feedback, and the great rating. We look forward to welcoming you and your family back in the future.

Thank you Sara, for your kind review and valuable feedback. We do rely on guests feedback, especially with a home of this size, and I am pleased to report that the minor issues you mentioned were addressed. I am very pleased that you found the Emerald Island staff helpful, that is not the case in every resort and I will pass that on. The location is always a popular feature too, and I am glad you mentioned that Sara. I am so pleased that you and your family enjoyed your stay in Mickey's Disney Hideaway and we very much hope to see you all here again in the future.

Hello Jaclyn. Thank you for the great rating, and the very detailed review. I’m so pleased that Mickey's Disney Hideaway worked so well for your family, from the response time for the minor issues raised, to the location of the resort, to the level of communication. We do pride ourselves on that, and it is very good of you to mention it. We have noted your other comments too, mostly about the beds, and while they are subjective in the main, we will pass them on to the owner for review. We sincerely thank you for choosing Evergreen for your family vacation Jaclyn, and we are delighted you would stay here again. You and your family will always be welcome and we hope to see you soon.

Hello Lynn. Out starter kit is as good as any around, and our paperwork, all of it, constantly reminds guests that this is self catering accommodation. That is why we very rarely get any complaints about that, indeed the opposite would be true. The starter kit is extensive, and comes at no cost to the guest. Regarding the hotel comparison, this is not a motel. A hotel is one room, 200 square feet if you are lucky, with one bathroom. This is 1300 sq ft, 3 bathrooms, a kitchen and even a laundry room, and could not be more different, yet in many cases still costs less than a motel would. We can't force people to read the paperwork we send out, but when they somehow manage to find their way to the home using the very same arrival pack that tells them it is self catering accommodation, it is surely reasonable to assume that they saw that too. We will look at that and see if there is any way we can make it even more obvious that it already is. We are pleased that Lynn enjoyed her stay, but disappointed in the review for the reasons stated.

We gave Daniel a 5 star review. It was a pleasure having him in our home and we were under the impression that he had enjoyed his stay and had no issues as we did not hear anything from him during his stay. It would appear that is not the case, but it doesn't change our view and he is welcome back any time. Regarding the mattresses though , we have never had such a complaint before from any of the hundreds of guests who have stayed in this very popular home so that was a surprise. We do pass on all legitimate complaints though and we will certainly let the owner know of this. While beds are often a matter of personal preference and everybody else appeared to have no issue, the owner will hopefully consider this one complaint and address it. He doesn't really skimp on anything actually, and has done all he can to ensure the home looks as good as it always does, and he certainly wants his guests to be happy. Daniel is right about the resort fee though. The fee is actually mentioned on the resort website and has nothing at all to do with us, but we have now amended the listing to mention it now. It is a relatively new fee, introduced with the new management company on site, and it is $20 as Daniel said, but it is a per stay fee and not per night. Again, this is the first time anyone has ever mentioned it, and a little due diligence on the resort in advance may have been a good idea and may have prevented it being mentioned in a review that potentially hurts the home, and not the resort that actually charges it. Still, it is what it is and we do hope that Daniel and his family enjoyed their stay.

Thank you Carrie, for sharing your thoughts on your recent stay. I am glad the location worked well for Walt Disney World and Universal. Location is so important, especially in the busier months, and while it can be difficult to get anywhere quickly at times, guests staying here often make the same comment about how easy it was to get around. I am also pleased that you found Emerald Island to be a quiet resort, because we do push it as a tranquil and relaxing place to be and it is nice that you found it that way. I am so pleased that you would stay here again in the future Carrie, and you and your family will always be welcome.

Thank you Courtney, for your kind words, fantastic rating, and the great review. We are so pleased that Mickey's Disney Hideaway played a part in your vacation and that being close to the parks contributed towards it. I’m also pleased you found us so helpful too. We don't get that every week and it is always nice when we get a guest acknowledging our efforts because no matter how it comes across, we all do try to get everything just right for our guests and it is satisfying when it all comes together. We have noted your comments about the bunk beds and passed them on to the owner, so thanks for providing that feedback. Thanks also for taking the time to share your thoughts Courtney. You are always welcome here, and we hope to see you and your family again sometime soon.