2/10 Terrible
Mayra L.
Apr 7, 2024
Liked: Location
Disliked: Cleanliness, check-in, listing accuracy
Lacking cleanliness
Overall the property and location was ok. Our issue was with the unit itself. We arrived to check in at 4pm. The cleaners were still working on the unit. After contacting the manager, the cleaners came out (15min) and said we could enter but the place wasn’t cleaned since they didn’t have enough time. We entered to find disgusting areas of the house. While in the home, one of the cleaners returned and let himself in by using the Pin pad, didn’t even knock even though he knew we were in the house. He had return because he forgot something. We did contact the owner and site manager but they did not offer to help the situation. I sent the owner pictures of how dirty the place was and he kept saying “this had never happened”, which I understand but it still doesn’t justify it being ok. I spent the first 2hrs cleaning the kitchen and bathrooms. The shower curtain had mold all over, there were dirty baking dishes in the oven, food and spilled drinks in the fridge. Dog hair all over. No toilet paper. The bedding and bath towels had hair all over them. Once purchased cleaning supplies and disinfected things, it was ok. We realized nothing was going to fix our situation because everything around us was full and we are a family of 5. Contacting the owner and manager didn’t help at all. We contacted VRBO and their suggestion was to contact the owner too. BEWARE if you do stay here, I recommend you bring cleaning supplies, toilet paper, paper towels, your own bath towels.
Mayra L.
Stayed 3 nights in Apr 2024
