Cozy cabin retreat with private lake

This renter complained from the moment he stepped foot inside the house. When asked for him to explain what exactly was the issue and he refused to elaborate. He said there were padlocks and locked closets. The padlocks lock the wood burning stove which are prohibited for use for safety reasons. There are locked closets for the owners personal items, as most rentals have. The video surveillance is outside only pointing at the lake and driveway areas. All of this was mentioned in the description and rental agreements that were given to the tenant. As far as the mold, this is the first I’m hearing of that complaint and it is 100% false. The majority of homes in Pennsylvania have dehumidifiers that run in the basements to keep moisture out. This is common and not a sign that mold is in the home. We have never had any other complaints about our property and this is disheartening.