Vintage Montrose House with private pool and gated parking.

I’m glad that you liked things overall. As far as the a/c units I’m sorry that you were unable to turn the second floor unit on. Had you let me know I certainly would have helped you with the thermostat. I checked the unit after seeing this review and the unit works fine. I’m glad that everything else was to your liking.

My apologies that your stay was not up to the best standards. I try to always have everything ready but I would have been happy to help solve any issues like the pool if you had given me a call or text. I try, after my initial contact with a guest, to leave them to enjoy themselves but if an issue does appear I am always just one text away to help resolve anything. I could have had my pool team come over immediately to fix any issues.

I'm so sorry that you felt your stay wasn't wonderful. I of course answered every question you had before during and after your stay in a professional and timely manner in the app. As I had said to you I was quite surprised at the claim of a flea infestation because the day before you had made a request to extend your stay. Honestly that request doesn't jive with the claim of an infestation. However, after you left I had my assistant come check out the place. She was unable to find fleas. Our pest control management company came and sprayed for fleas even though they had already been there for the regular preventative maintenance in April. I did have my pest company also spray once a week for the next three weeks to confirm eradication of pests even though I didn't see any when I came to visit the house 2 weeks after your stay. I, of course, took this claim very seriously and took measures to make sure it wasn't an actual issue. I understand that you are having a very stressful time and I can't imagine the pain, stress, anxiety and overall trauma you are going through at this time. I do hope that your treatment goes well and you are able to get back to living life quickly.