Mountain Haven with Jacuzzi & Fireplace: Spectacular Views in Sugar Mountain, NC

Thank you for staying with us and for sharing your feedback. We’re glad you enjoyed the updated kitchen, fireplace, view, and overall stay, and we’d be happy to welcome you back to the area next year! We’re also happy to share that the jacuzzi has now been repaired, including a replacement pump, so the jets are working again. Regarding the trees, they are managed by the HOA, so unfortunately we can’t remove them ourselves. We had already submitted a request to the HOA, and we’re pleased that they recently took care of the trees, which has improved the view. We appreciate you mentioning the small inconveniences as well and will continue working to make the experience as comfortable as possible for our guests. Thank you again, and we hope to see you next year!

Thank you for your feedback. We apologize for the issues with the Jacuzzi and fireplace. We've inspected the Jacuzzi and will provide clearer instructions, and we've fixed the bedroom fan. The fireplace has been replaced with a brand new one. We hope you still enjoyed the view and look forward to welcoming you back for a seamless stay.

Thank you for your thoughtful review! We're so glad you enjoyed the stay. We always strive to create a welcoming and comfortable experience for our guests. We apologize for the icy steps upon your arrival. With the cold weather, ice can form quickly, but we do our best to clear and salt them. We’ll work on improving this process to ensure safer access for our guests. Regarding the noise from upstairs, we don’t have control over neighboring units, but if disturbances occur during late hours, please don’t hesitate to notify us. We’d be happy to reach out to the HOA or appropriate authorities to address the issue. We appreciate your feedback and hope to have the opportunity to host you again. Safe travels!