PI 608: Charming condo on the beach! Balcony, pool, Free Beach Service

We are so sorry the property management at the Pelican Isle has been such a disappointment on your vacation this year. The Homeowner's Association is responsible for providing property management and it's up to them to keep the property rules enforced so we'll make sure to pass along the issues you've reported so they know the lack of management that was present during your travel time. We apologize for their dropping the ball on enforcement of property rules. Pelican Isle is a great property though so we hope nothing discouraged you from coming back. We look forward to having you back for another stay in paradise!!

Thank you kindly for your detailed feedback of your stay at the Pelican Isle in comfy top floor unit 608! This is an upscale unit and the views are breathtaking from the Gulf front balcony. The elevator situation at the Pelican Isle is unfortunate but thankfully there are TWO elevators right there so if there is trouble with the one there is the other one that's functional. The property management is responsible for the upkeep of these elevators and we've been sure to relay all complaints to them so they can be aware. We take AC issues very seriously and consider this an emergency so please when you come back know that we have the after hours emergency number for AC issues even during the night we can sometimes get them addressed immediately. We appreciate you booking through Brooks and Shorey Resorts and we hope to have you back soon for another stay, make sure to call and book directly with us so we can make sure you get your return guest discount!

Thank you for your review! We are glad you were able to enjoy your stay with us at Pelican Isle 608 despite the AC issue. Please note we have maintenance staff right on the Island ready to address any issues in any of our units. Call us when you are ready to book your next getaway!

The Homeowner's Association for the Pelican Isle is responsible for the rules of the property, including age restrictions to the amenities on property as well as the security guard on duty. Our check in starts at 4pm, and we ask for your patience until 6PM sometimes depending on housekeeping's schedule. We did get you into your condo the second it was ready for you. The luggage carts are always being used and these are also the responsibility of the Homeowner's Association of the property, we do not provide these, they are an amenity of the property, there are several there at Pelican Isle, maybe they were being used at the very moment you were trying to unload. Thanks for your stay with Brooks and Shorey Resorts in this wonderful top floor two bedroom gulf front condo. Come back soon for more memories at the beach.

The Pelican Isle Homeowner's Association is responsible for maintaining the property, the elevators included and unfortunately we have no say-so over the maintenance of the elevators. Unfortunately elevator mechanical issues are specific, as well as the parts that make them. One of these elevators had to get a new part from what we were told by the management this part had to be custom made. The part arrived though and they got it fixed. It's great though that there is a second elevator right by the one that was down, so you still have that elevator even if it might take a few more minutes to take it up to your floor. Properties that have one elevator suffer horribly when elevator issues arise, so we have been thankful for that second elevator at the Pelican Isle!! Top floor unit has both the top floor views as well as the roof right repairs/leaks from the roof are right there unfortunately. Being on the Gulf Coast the salt content in the Gulf and the air really takes a toll on anything constantly these condominiums. Thank you for your patience and understanding in this!!! We appreciate you staying with us and look forward to having you back to the beautiful Okaloosa Island!