Owner's Response: I had heard of guest, like this woman. There are people who do nothing but complain in order to get some kind of monetary compensation, but in all the years I have owned this unit, I have never encountered one, until now. On the website it clearly states that only the bedrooms are airconditioned, and the rest of unit have ceiling fans. I personally provided her with this information when I took her reservation. I also told her, like I tell all my guest, that additional keys if needed, are available when you check in.She never bothered to ask for another set. Yes, the building is about 65 years old but well maintained. The fact that painters were painting the exterior atest to that. They were suppose to finish the previous week, but due to inclement weather they needed an extra day. The kitchen cabinets are sold wood,. Yes they are not new. You are ocean front and oxidation dues happen. There were a couple of dots on the outside, and they have been painted over. The fact that this woman "couldn't bear to cook in a well stocked kitchen" because of a loose hing on the cabinet door tells you what kind of person I was dealing with. The handyman tightened the screw and the cabinet door closed perfectly. There are two 50" Smart TVs and three DVD players one is in the closet as a back up. Once again, she could have resolved it by calling the office manager. The draw under the table has the instruction booklets for all appliances including the television and VCR. A simple call to the office and the custodian would have resolved it. They office staff at Playa Azul Realty, is very profesional and helpful, as has been reported by other guest. I am so glad that HomeAway provides the owners with a private owners only section. There, they can rate their guest in a variety of ways. It provides other owners with warnings. This is the first time in 11 years. I am submitting a negative report on a tenant to them. Sad, but It makes me appreciate all the wonderful tenants I have been blessed with in the past even more.