コンベンションセンターの向かいにある中心部のオースティン中心部にようこそ

Hi Ankur, Thanks for your feedback, sorry if the parking was confusing, you were given very specific directions on where to go and how to access it, you were also provided with 2 different numbers and an e-mail address in case you needed anything. Your call was answered and Andrea helped you get into the parking lot within minutes, you didn't express that you had any issues at that time.

Jennifer, You are so sweet, and that makes me so happy to hear that you had such a great stay. If you need anything all in the future, please do not hesitate to ask. We loved hosting your group, and hearing that it was a success is the icing on the cake. Come back any time. Best, Ryan

We’re sorry to hear that you feel your experience did not meet expectations, but we would like to clarify the steps we took to address your concern. After your initial call, our maintenance team visited the condo and confirmed that all six faucets, including the kitchen, were producing hot water. They reset both the breaker and the hot water heater at that time. There is only one hot water heater for the condo, and as we explained, if multiple guests are using hot water at the same time, it can temporarily reduce the temperature until the tank refills. At your request, we returned the following day to test again. We ran the hot water until the tank was empty, returned two hours later after it had refilled, and tested for a third time. In all instances, the fixtures—including the upstairs shower—heated to normal hot water temperature. To fully document the process, our team recorded a two-minute video showing the shower running until steam was visible. Due to file size, we were unable to send that video via email as you requested. After three separate service visits in two days confirming no equipment malfunction, and given the repeated reports that did not align with our findings, we have flagged this matter with VRBO for further review. We take all guest concerns seriously, but we also have to ensure accurate and fair reporting for the protection of our property and future guests.

Thank you for staying with us, Kristin. I am glad you had fun, and I appreciate the feedback. In the case of your reservation, we did have prior commitments that prevented us from being as flexible as you would have liked with regards to check-in. We definitely do what we can when we can. Please keep in touch and let us know when you are heading back to Austin so we can roll out the red carpet for you. Cheers! Ryan

Thank you, Sara. Come back and visit any time. We loved hosting you, and appreciate the kind words. Let us know when you are heading back to Austin! Cheers, Ryan

Thank you so much, Richard. It was our pleasure hosting your group, and we would welcome you back any time. Please keep in touch. All the best, Ryan

Kurt, Thank you for staying with us during your visit in Austin. We really enjoyed hosting your group, and would welcome you back any time in the future. Please keep in touch, and if there is anything we can do make your next visit special, please do not hesitate to ask. Cheers, Ryan

Thank you, Laney. I am so pleased that you enjoyed your stay in Austin. We enjoyed hosting you, and would love to have you back for another visit. Please keep in touch! All the best, Ryan

Darren, I am very sorry that you did not feel the accommodations were up to your standards. I was unaware of your concerns, as you never contacted us or stated that you had any issues prior to this review. I would have been happy to assist in any way I could. I am still happy to, and will reach out to you privately. We perform regular maintenance on the condos, but sometimes it is harder to get in and do work during especially busy times. In the case of your reservation, I do see that it was stacked on top of two prior reservations without a break, and maintenance was not able to enter the space for approximately 15 days. I realize that not all of your concerns would have been alleviated with a routine maintenance visit, but the simple things like tightening up loose toilet seats and replacing broken or lost glassware most certainly would have been tackled. We have also painted and made some other repairs in the space you stayed in since your departure, so I do not question that there were a few minor items that were on our "wear and tear" list to resolve. All in all, we strive to do better than this. I look forward to speaking with you directly and hopefully setting up a return visit so we can show you a good time free of any issues. Sincerely, Ryan