Grand Durango Experience! 2 Miles From Downtown

I'm so glad you had a great stay at our rental near downtown Durango! Thank you so much for the sweet card you left, and the gift. That was extremely thoughtful of you! Welcome back in the future.

Thanks for Staying with us Donna! I hope your stay at our beautiful rental was pleasant and met all your needs and more! We always strive for a 5 star experience for our guests. Based on your positive write up, may I ask why we only earned 4 stars from you? The VRBO rating system is not like a normal hotel star rating system. In fact, If our average rating drops below 4.3 stars, we could be at risk of getting shut down. If you had a good experience, and it sounds like you did, could I kindly ask you to edit your review to reflect 5 stars for us? I do appreciate your consideration, and hope I get the opportunity to host you and your family again in the future!

Hi Joe, so glad you had a good time at the property, and that it supported your group well! I understand you might have felt some of the house rules were a little overbearing, but let me explain why it's this way: I have come to find out over the many years of personally managing my vacation rental that having strict rules protects everyone, guests and hosts alike. I strive to have a sparkly clean, well taken care of home ready for each guest, and the only way to do this consistently is to elevate the expectations for the guests. For example, If guests don't shower before using the hot tub then oils and dirt build up in the filters and the water lines, causing long term issues and may even render the tub unusable. Thus, I have a house rule to shower off before using the hot tub. Not to mention that it takes over half a day to do a drain, clean, and refill if left dirty. That's why there is an extra fee mentioned if this is needed. Smoking is another big one. A lot of people are very sensitive to smoke, and may even have a health condition that smoke effects negatively. Thus, there is a strict non-smoking rule and a fee attached if this rule is broken. It can be quite difficult, and expensive to properly remove smoke smell or residue from a home, and I would hate for a guest to walk into my rental and have it smell like smoke. That's the reason for a fee if the no smoking rule is disregarded. We are doing our best to have a sparkly clean space ready for each unique guest!