Dog hair all over EVERY bed sheet, as well as on most pillows and comforters. The two extra blankets smelled bad, one of them smelled very very very bad.
Bath towels were not white, (black) and so to our surprise we could tell they were not bleached! The worst part, and most importantly, was the fact that the property manager completely ignored us when we reached out to her! Certainly, to us, even if most of the property was clean, this is directly a 0/10. We always respect our hosts wherever we stay, and we always communicate and answer them. We expect the same level of courtesy as well.
Additionally, a week before the trip we informed our host, through your platform, that crisp clean linens are of top priority to us, which unfortunately was not accorded.
Accordingly, after we noticed the hair all over, we gave the host the chance to fix the problem for the rest of our stay, and this is when she stopped answering us. Dog hair on the bed sheets is absolutely unacceptable, not to mention non hygienic.