Owner supposed to email door code day of arrival. I was driving in from 5 hours away. Check in at 4 pm, was promised code by noon. emailed from 'on the road' twice trying to get code. Never sends it.

So, now here I am, 5 hours from home at a locked house and no where to go. Oh yeah, I had 4 teenage girls in tow, also. You can pretty much guess how much fun was had by all.

Owner finally sends an OMG email the next day with an excuse about a vague medical problem. We get inside, and there is no hot water. All of the hot water heaters have been removed. So, yeah, that was a lot of fun, too, with those teenagers I mentioned.

He avoids discussing refund of first night' fees (I had paid $300 plus). After several emails and avoided calls owner hems and haws that someone else handles the money and will try to do something about it. 2 weeks later, and no refund for 1st night.

The house is an average beach house. I didn't expect much more or less from the property itself (other than having hot water). What I'd be concerned about is the honestly and communication of the owner. Really leaves a sour taste in my mouth when it is abundantly clear that the right thing to do is refund the first night, and apparently Terry is choosing to pocket the money.