Our stay was acceptable to most of our guests, but there is definitely room for improvement. Just a few suggestions. #1 Put a dresser in each bedroom. The way it is now is that we basically had to live out of our suitcases or lay clothes on the floor as the closets are quite limited and some things you just can't hang up. #2 The HVAC system is way to complicated (even for your people) and didn't work half the time. #3 Make sure on check in, that the house phone is identified and charged. We needed assistance the first night and the phone didn't work and you didn't answer your general number when called from a cell phone. Glad it wasn't an emergency. #4 Control and manage the use of the spa, adhering to your own rules. We stayed in your ground floor unit next to the spa, and other guests partied loudly, in and around the spa, from 2:00am until after 4:00am, with absolutely no intervention from your staff. #5 Put on frameless shower doors. The way it is now, you can't prevent water from going all over the bathroom floors when showering. #6 Make some improvement to the exterior appearance of your building. #7 For the price we paid, we expected more. Not all was negative; the location was great and your staff was friendly.