I arrived for Labor Day weekend with my girlfriend to be met by a terrible aroma of smoke. I contacted the owner regarding the smell, but being that I turned off my phone and email for the weekend due to the fact that I was on vacation. I didn't see her offer to have a cleaner come until we were packing the night before we left.

This was courteous of her, but clearly too late for our trip. Once I asked for a partial refund due to the overwhelming smell of smoke, the owner said that she would send me a refund, but then asked for more personal information from me, including my driver's license, which she had not asked me to provide at any other point in the transaction.

I refused her request, largely because I do not like sending scanned versions of my personal identification over the internet, and also found it fishy that someone would have no problem charging a credit card to rent her condo, but then all of a sudden needed it to verify my identify for a refund. It seems like someone who is trying to rent a condo while having knowledge of a defect in their property if I have ever heard of such a story.

Now, over after a month of waiting, I have not received a response to my last email nor a check to refund the fact that our weekend was severely tarnished by the smell of smoke.

More recent reviews say the condo is in better shape now, but I will still heed fair warning to anyone considering renting this condo that the owner is S-H-A-D-Y. They seem unwilling to adhere to their end of the bargain, which is to provide you with an enjoyable lodging experience. They seem all too quick to advertise how incredible their condo is, but then to fail to do anything to remedy the fact that their condominium smelled like cigarette smoke the entire time we stayed there.

Overall, find somewhere else to stay. The price may look right, but the complete lack of professionalism on behalf of the owner's actions (or lack thereof) appalled me as a person whose family rents out our condominium on VRBO as well.