Owner's Response: This is a very unfortunate situation however, it is a case of not reading the material and not being prepared. I provided information as to location, directions, notes and how to access the property to Mr. Jamison several months ago. He was to rent the property starting on the 13th. He called me mid week to advise that he did not know how to get into the property. I asked to read the directions that were sent to him and then to call me with any questions. he then called again to state that he did not know how to get into the property- I asked a second time and he stated no that he did not read the directions. I advised him how to get into the property and to PLEASE read what was sent to him. I then received a phone call from him at 10pm on the Thursday night that he was to be staying there. He called to say that other people who were already down there - called him the day before and stated that there were not any sheets or towels in the property. I stated that this is correct, there are to bring their own sheet & towels and they are not included as part of the amenities. He stated he did not see that anywhere & I stated that it was on VRBO - then I sent him a screen shot of same. He then called again to say that they did not book through VRBO but through Home away and that it was not listed on there. He wanted to know places where they could purchase same which I provided as well as the bed sizes. I then called VRBO the next day- they indicated that exactly what was on VRBO was reflected on Home Away. I also thought that the circumstances of the situation were odd. they did state that he has rented before. He then sent me another series of text messages stating it was ridiculous that there were not any sheets & towels. I responded that unless he stated at a hotel this was standard for the area . He then left and my next renter arrived. In the check list that he was given ahead of time, he was to empty the refrigerator & the garbage prior to exiting the premises. My next renter sent photos showing that there was alcohol & pizza boxes left in same and the garbage cans were over flowing & there were items broken. He sent photos of all and were upset by the situation. He then sent an e-mail to me requesting that he be reimbursed for the $60 that they spent on the sheets. I advised that although this was an unfortunate situation, he failed to read & follow directions and then attached the photos for his review.