Two Bedroom Home Premium dos baños dos chimeneas

thanks for staying and come back again!

Hello! thank you for staying, glad you enjoyed Silver Star and i hope you come back again. Great guests and highly recommend them.

HI Patrick thanks for the update, we replaced the faulty remote. all working fine now. Rob

Thanks Simon, you were excellent guests and we would love to have you return next year. Rob

Thanks very much for the kind words. Very Happy you enjoyed your time at our place and at Silver Star Rob

HI Sarah a bit late on me but thanks for staying with us. I did look again for those missing cards for your kids, but now luck. keep Safe! Rob

Thank you very much for the kind words. Looking forward to having you stay with us next season and my staff enjoyed chatting with you on email and on the phone. Rob

If the unit was not cleaned to your satisfaction, you had both my phone number and email address and could have contacted me at any time during your stay. This is the first time you have raised these concerns, and only after I contacted you regarding the condition in which the property was left. Our housekeeping team of three spent approximately nine hours cleaning the unit, removing dog hair from the sofa, carpets, entry mats, bedding, and other areas throughout the property. Dog hair was found throughout the unit, including inside the dishwasher. We have documented the condition of the property and have provided photos and supporting information to VRBO. During your stay, you contacted me when the propane tank ran out, and I arranged for it to be replaced. At no point during your stay did you mention any concerns regarding cleanliness, supplies, or the condition of the property. The property is stocked with an initial over supply of paper towels, toilet paper, and other consumable items. Once those supplies are exhausted, guests are responsible for replenishing them. You never contacted me to request additional supplies or to advise that you were dissatisfied in this regard. Had you done so, I would have been happy to discuss it. I have also shared our text communications with VRBO, including the language that has recently been directed toward me through both text messages and the VRBO platform. I believe the documentation and communications speak for themselves, and I will allow VRBO to review the matter and make its determination.