ワシントンストリート/ハイツエリアのバイユートレイルの隣、ネイティブウッズの1階

I always appreciate and ask for comments, and take them very seriously. If I learn of any dissatisfaction, I address it immediately. To add some context: 1. It is a normal queen sofabed. I provide a 4 inch foam topper to improve comfort. 2. Access to the trail is down a pretty steep hill thru 6 inch to 2 ft grass and wild flowers, depending on the season. There is an easier way, but it's been closed for utility construction recently. 3. I will update the roof deck photos, which shows old couches that I replaced 2 yr ago, and I had added 4 large planters. The chair that my guest fell thru, unfortunately, was one that I had previously stood on and broke. My repair didn't hold. Within an hour, I fixed it, and checked all the other furniture, which was fine. I have an unsightly broken table in the corner that I will remove. Houston's sun and soot do a number on outdoor wood furniture. I keep the sofas covered, so didn't realize they had dirty spots. After getting these comments, I did my annual refinishing and cushion cleaning. If I'd known their feelings, I would have done it immediately. 4. The "shacks" are in the 3rd block up the street. They are owned by friendly extended families that have lived there for generations. The new luxury apartments are on the main street.

From the moment of arrival, it was obvious there was no way to please this guest, but I did my best. I assume the “shabby surroundings” refers to several rundown houses occupied by original families 2-3 blocks away. This housing mix is common for many central cities. My block has only new million-dollar homes and there are woods between. The “micromanagement” must refer to my 1 text gently asking they prevent their [NOT well-behaved] dog from vigorously scratching the patio door and wall, after catching him in the act. I provide 2-page instructions for operating the TV, thermostat, etc. including cleaning instructions not to use “harsh soaps and chemicals” on the copper sink. Most people understand this means for cleaning, not toothpaste. We had no conversation about the washer/dryer, but access in the garage is no problem. The listing clearly said 1 bedroom and a sofa bed in the living room. All sofa beds are uncomfortable, so I offer a 4-inch foam topper. We lost power for 3 hr when the grid went down in the historic freeze, and I provided candles and offered other options. The house is well-insulated so it didn’t get much colder than normal. I couldn’t have been more accommodating about the broken pipe (an outside hose bib). As a construction professional, I quickly fixed it, rather than waiting days for a plumber, as half the city fixed broken pipes. Before turning off the water main initially, I waited for them to casually finish showers and run some emergency water. I asked for approval on timing of repairs. I did a temporary fix within an hour to restore water, and the permanent fix 2 days later when they said they planned be out. The booking contract they agreed to is clear about the 4% city taxes to be collected for short term bookings.