Charming 2-bedroom townhome with AC, WiFi in enchanting Aurora

Thank you for your feedback, Lexanne. I’m glad you enjoyed the location, convenient parking, comfortable bed, and easy communication. I’m sorry the dryer, drainage issues, and fragrances affected your stay, especially given your request to avoid scented products. I’ll follow up with my cleaning and maintenance teams to address these concerns and improve how we handle special requests. Thank you for bringing these details to my attention.

Thank you for your feedback. I’m sorry your stay did not meet your expectations. When concerns were brought to my attention, I responded promptly and offered to have any issues addressed during your stay. The home is professionally cleaned after every reservation, and I invest significantly in maintaining the property for guests. The cigarette butts mentioned were unfortunately left behind by a previous guest, and I was unaware there were any remaining in the backyard. Likewise, I was not aware of any glass outside, and had it been reported during your stay, it would have been removed immediately. Regarding the odor concern, the property underwent extensive repairs and renovations years ago, and no similar concerns have been reported by other guests. While I respectfully disagree with the characterization that the home was “dirty overall,” I appreciate your feedback and will continue working with my cleaning and maintenance teams to ensure the best possible experience for future guests.