Luxury Bear Retreat Cabin in Duck Creek Village, UT

Hi Karin, Thank you for your feedback. I’m truly sorry to hear that your experience at our property did not meet expectations. We always strive to provide a clean, comfortable, and accurately represented space for our guests, and it’s disappointing to learn that we fell short during your stay. Regarding the listing details, we’ve reviewed the bedroom description to ensure clarity and will make any necessary adjustments to avoid future misunderstandings. As for the cleanliness concerns, I want to sincerely apologize. We rely on our cleaning team to prepare the home thoroughly between each stay, and it’s clear from your comments that this process broke down in your case. Your feedback has prompted us to take immediate steps with our cleaners to prevent this from happening again. Photos or real-time updates from guests are extremely helpful to resolve issues quickly, but I understand that you shouldn’t have had to deal with these concerns during your vacation. While I regret that you didn’t find us cooperative, please know that it was never our intention to be dismissive. Our goal is always to work with guests to find a fair and timely solution. We appreciate your honesty and hope you’ll consider giving us another chance in the future under better circumstances. Warm regards, Erica