ソルテラリゾートの美しい5ベッドゲーテッドプールホーム

Thank you for your thoughtful review! We're glad to hear that the home was exactly as advertised, clean upon your arrival, and that the starter supplies helped you get settled in. It's always our goal to provide a comfortable and enjoyable stay for our guests. We also appreciate your feedback regarding the cookware and will share your comments with our onsite team as we continue improving the home. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back for another great stay in the future!

Thank you for your kind review! We’re so glad to hear the home met your expectations and that you enjoyed the convenient location near the clubhouse. We’d love to host you again on your next trip!

Thank you for your wonderful review! We’re thrilled you enjoyed your stay and would love to welcome you back anytime!

Thank you kindly for your review, Brianna. We're so pleased to know you enjoyed your stay. It was a pleasure to have you as our guest and we hope to welcome you back again soon. Thank you again!

Thanks for your review and very helpful feedback, Tony. We are pleased to know you enjoyed your stay. Please know that we have addressed the items you mention to our local team. It was a pleasure to host you!

Thank you for the review and feedback, Vicki. As I look over our correspondence I am not seeing where you brought any of these items to our attention and I wish you had let us know of your unhappiness while you were at the home so we could address these things, in real time. To clarify, we do not advertise a grill at this home but we do recommend some companies you can contact to rent from. Additionally, the AC is not controlled remotely and can be adjusted only from inside the home. All beds include a fitted sheet, flat sheet, and comforter. Finally, the pool fence has been inspected and is in great shape. We were not able to duplicate any of the items you mentioned in your review. If you feel you left the review in error we would sincerely appreciate an edit of your rating. We did note that you reached out about a few items and we assisted in a very timely manner. Thank you for your business.

Thank you for your detailed feedback. We’re sorry to hear that parts of your stay fell short of expectations, and we appreciate you bringing these concerns to our attention. Since your departure, we’ve completed a full deep clean of the home and addressed all reported issues. The TVs and remotes have been reprogrammed or replaced as needed, and the home continues to be professionally maintained between frequent guest stays. Regarding the pool heat, it was fully functional for the guests prior to your arrival, but unfortunately, unexpected mechanical issues can sometimes occur. As soon as we were made aware, we moved quickly to have the heater replaced. We understand how frustrating it can be when things don’t go as planned and apologize for any inconvenience this caused. Your comments have been shared with our team and the owner, and we’re continuing to make improvements. We hope you’ll consider staying with us again for a smoother and more enjoyable experience.

Thank you so much for your wonderful review! We're delighted to hear that you had a great stay and that the home was clean and well-equipped for your large group. It's also wonderful to know that the kitchen had everything you needed and that you enjoyed the home. Thank you for choosing to stay with us. We truly appreciate your kind words and hope to welcome you back for another memorable vacation in the future!

Thanks for your positive review, Eleonora! We are pleased you enjoyed your stay. We hope to welcome you back again!

This review made our day!

Thank you for your feedback, Melanie. We're very sorry for the disappointment. That certainly isn't the experience we want our guests to have. The home is professionally furnished, including the loungers so I assure you they are designed to be of good quality for many uses. We'll certainly inspect them on our next visit as well as do an inventory of supplies. Always know we are a phone call away and would have been happy to have replenished anything that was missing, as our aim is for you to have a most enjoyable stay. Thank you again for your feedback and your business; we greatly value both.

Thank you kindly for your review. We're thrilled to know you enjoyed your stay and hope to welcome you back again soon! -Heather, Great American Vacations