Cozy 4-bedroom Cabin with Hot Tub, Game Garage, PS5, Fire Pit in Wears Valley

I’m addressing the inaccuracies in this review for the benefit of future guests who deserve factual information. Regarding the heating system: You checked in early at 2 PM at your request and as a simple courtesy on my part. You didn’t mention any fireplace issues until 5 PM and then reported a heating issue at nearly 9 PM that evening. I scheduled our fireplace tech for first thing the next morning and immediately contacted multiple HVAC companies to find emergency service availability. The technician who responded had never serviced our property before—he was simply the first available for a late-night call. He would have no knowledge of our system’s service history. Your stay was several months into cold weather, and the heating system had been used by multiple prior guests without any issues reported. Regarding the stairs: You never mentioned the stair treads during your entire 4-night stay. The HVAC technician did not contact me about any safety concerns—if he had witnessed a dangerous condition, he would have been obligated to notify me immediately. You first mentioned the stairs after checkout in a message where you thanked me for “prompt service with the heat issue” and told me your group “really enjoyed the cabin and all the amenities.” Both treads were repaired immediately once I learned of them. Regarding my response: When you requested a refund days after checkout, I explained that we saw the situation differently because every issue you reported during your stay was resolved promptly—heat restored that same night, fireplace fixed by 10 AM the next morning. I offered a late checkout as compensation, which you declined. Our cabin is meticulously maintained, as reflected in our reviews across all platforms. I respond immediately to every safety or comfort concern guests report during their stays—which is exactly what I did for you. I’m sorry to hear that despite all of this you believe we fell short. We do see things differently.