パリホテル|ラグーン - キュラソー島

Over a period of several months, Mr. Bondy was reminded five (5!) times that his payment had not been received. No response was provided to any of these reminders, after which it was communicated that the booking would be considered cancelled. Only one day before the scheduled check-in date, contact was suddenly made, but by then it was too late: the house had not been prepared, and the last days of the booking period had already been rebooked. Subsequently, while Mr. Bondy himself was on an island day trip, he expected us to find a solution for him. This is neither reasonable nor acceptable to expect from a host when guests have been completely unresponsive for months.

Fortunately, we only very occasionally have disappointing experiences with guests. Thankfully, this is rare, but our experience with Parvaneh and her husband, David, was not one we would wish to repeat. After only a few hours, they raised concerns about the gate, which is being opened and closed manually, and used this as the reason to immediately cancel the last two days of their stay and request a refund. Requesting our guests to keep a gate closed has nothing to do with an unsafe area, it’s just a normal thing to do. In addition, we had not been informed in advance that a third guest would be staying at the property. When this third guest left two days earlier, they also decided that they wanted to leave, stating that they were unable to open and close the gate themselves and that this was causing back pain. After their departure, we were also disappointed to find that the house had not been treated with the care we normally expect from guests and was left in a very dirty condition. We understand that they may leave a negative review because we did not agree to provide a refund, but we believe it is important to share our experience honestly and respectfully. Fortunately, experiences like this are a rare exception rather than the rule, and we are grateful that all our guests treat our home with care, kindness, and respect.