Gulf Front | Hot Tub and Grill on Balcony | Amazing View | Liquid Life

Hi Maureen! Thank you for taking the time to leave us a review about your recent stay. We appreciate and encourage feedback from all of our guests and are happy to hear you thought the condo was gorgeous and you enjoyed the view from the balcony. We take customer service very seriously. So, we took some time to look in to your reservation. We found that you did call half way through your stay to let us know that the patio door was not locking properly. A work order was issued and one of our maintenance technicians went out the next day to fix it. We also found that a work order was placed on the first day of your stay for the batteries and that was fixed in the same day. One of our goals is to make sure all of our guests have the best vacation possible and that starts with checking in to a clean condo. We apologize about the floors and the dust in the bar area. We hope that if you stay with us again in the future you will notify our office. We like to correct these wrongs for our guests immediately. Because all of our guests stay for different lengths of time and we want to remain fair to all of them, we only provide a starter pack of toilet paper, paper towels, trash bags, etc. A full list of provided items can be found on our FAQ page and in your policies and procedures. We will notify our housekeeping team about the mattress in the master bedroom and that there was a mix up with the towels and enough for ten guests was not provided to avoid this mistake with future guests. Thank you again for your review! -Guest Services Team at Liquid Life Vacation Rentals.

Hi Shelly,

Thank you for your review. We are glad to hear that you enjoyed your stay at the Turquoise Place. We are sorry to hear that there was a mix up with your arrival. The arrival instructions that were sent to you twice, were in fact correct. We know mix up can happen, that is why we always call the guests the day before their arrivals to make sure they have everything they need, I noticed in your file notes, that we were not able to get ahold of you a message was left. We are sorry if you did not receive that message. We send the arrivals to the front desk at Turquoise Place a week ahead of time and your reservation was booked last minute, that is why the information may of gotten missed by us or the front desk at the complex. We are not trying to give excuses, we just want to let you know that we try to run a very honest business and try to take the best care of our guests. We appreicate your feedback, and will use it help make our front desk better.

Thank you,

Guest Services Team at Liquid Life Vacation Rentals

Hi Lynnette,

Thank you for your review. We are so glad you took advantage of the hot tub and grill on the balcony. We look forward to helping you book your next trip to the beach!

Thank you,

Guest Services Team at Liquid Life Vacation Rentals

Thank you Becky for such a nice review. What an awesome location for a softball tournament! Turquoise Place is a beautiful facility and we are so happy that you thought so as well and that your children enjoyed all of the fun amenities they offer. We hope that we do get a chance to help you find the perfect place again next year and look forward to your return to Orange Beach!!!

*******Reservations Team- The Liquid Life**************

Hi Heather,

Thank you for the kind review! We are so glad to hear you not only enjoyed the condo but all the amenities as well. Please give us a call when you are ready to book your next trip to the beach.

Thank you,

Guest Services Team at Liquid Life Vacation Rentals