This is a tough one. On one hand, the property was incredible. It was massive, impressive, in a great location, and provided days of relaxation and fun for our group. The property was well stocked with linens, towels, blankets, hand soap, all purpose cleaner, and trash bags. Carl was incredibly fast with all communication.
On the other hand, the maintenance of the property left much to be desired. I understand the house is 22,000 sq ft but if you can’t properly turn it around between guests, changes need to be made (more time/bigger team). Many lightbulbs were burnt out, many of the appliances did not work (the necessities worked, but there were non-functioning appliances everywhere-our group of 15 relied on coolers to keep everything cold), a shower in the basement leaked behind the wall and spilled dirty water into the carpet every time someone took a shower, the master shower handle is completely broken off the wall (but still usable), there was also a large spot of built-up blue residue in the master bath tub. It is worth noting that there are only 3 king beds (4 are advertised) and the paddle boat is no longer on the property.
Our biggest issue with the property was the chlorination of the pool. We felt it very important that the pool be properly chlorinated because of COVID-19 so we brought chlorine test strips with us. When we arrived we tested the water and chlorine did not even register on the strip. Carl promptly responded and offered that we could add more chlorine ourselves, or he could send out someone to service the pool in the morning; we felt most comfortable with the second option. Someone came over around 11 the next morning, when she walked into the atrium, she said “it really smells like chlorine in here, but I’ll put in more if that will make you feel more comfortable.” She put in 3 or 4 more tabs and left. We gave it time to start releasing into the water and then tested again, chlorine still did not register. We adding even more chlorine tabs. On the third morning of our stay chlorine finally registered on the strips. We continued to add chlorine every day of our stay to maintain proper levels. It would be very helpful if Carl instructed guests to add chlorine to the pool regularly so the levels never had a chance to get as low as they did.
Bottom line, the property had a lot to offer and we did have a ton of fun, but read the reviews so you know what to expect.