Charming stone cottage "The Stay On The Way"

Thank you for your feedback. Several points deserve clarification for future guests. This is an entire three bedroom home with a full kitchen, laundry, and private outdoor space, not a single hotel room. We work hard to offer excellent value, especially for families and groups comparing accommodations with similar amenities. Regarding curb appeal, October is peak leaf season in Flagstaff. We maintain our property regularly, but removing every fallen leaf throughout the day is not realistic. The condition of neighboring properties is also beyond our control. Our 10 AM checkout time, layout, furnishings, and bathroom size are disclosed before booking. The listing photos clearly show the seating and living areas before anyone books. Our checkout time allows us to prepare for incoming guests. We ask for reasonable cleanup, not for guests to professionally clean the home. Unfortunately, this particular one night stay left the property requiring considerable additional attention. Bottled water and coffee creamers are not advertised amenities. The kitchen does have running water and coffee supplies. We appreciate your acknowledgment that the home was very clean, the beds comfortable, and the kitchen well stocked. Those are standards we take seriously. We welcome constructive feedback, but it’s important that reviews distinguish between the property as advertised and personal expectations. Our many positive reviews reflect the experience and value we consistently provide.

I do need to correct several statements in this review because they do not accurately reflect the property. This is a 1940s mountain home in an established Flagstaff neighborhood, not a resort or a newly landscaped hotel property. The exterior had been actively maintained immediately before this stay, including yard cleanup, leaf removal, gutter cleaning, exterior washing, and tree trimming. Calling the property “very unkept” is simply not an accurate representation of the condition in which it was provided. The comment that the kitchen was “not well equipped” is also incorrect. The kitchen is fully stocked with dinnerware, bowls, drinking glasses, wine glasses, coffee mugs, cookware, bakeware, utensils, knives, cutting boards, mixing bowls, serving items, appliances, and the normal kitchen essentials guests would expect in a vacation rental. Before listing the property, I also had experienced short term rental hosts stay in the home specifically to identify anything that should be added. I am always open to legitimate feedback and will absolutely address anything that genuinely needs improvement. What I will not do, however, is leave inaccurate statements about the property uncorrected. It is also worth noting that the reviewer herself described the interior as neat and clean. The remaining criticisms largely concern personal expectations regarding landscaping, neighborhood appearance, and the amount of certain supplies provided, rather than the cleanliness or functionality of the home itself. This property is an older mountain home with character, mature trees, and a residential setting, and it is represented that way in the listing. Guests looking for a perfectly manicured resort environment may simply prefer a different type of stay.

Thank you for your review. I’m glad you found the home clean and enjoyed the central location. As for the bathroom, the size and layout are both clearly reflected in the listing photos and description, so there should be no surprises for guests when booking. It is a compact bathroom in an older home, and while it may not suit everyone’s personal preference, it is accurately represented in the listing.