Tranquil 2-bedroom with Pool, Next to the Beach -

Dear Guest, Thank you for your feedback. While the property undergoes monthly fumigation, occasional insects may still appear due to our location in a tropical zone. Additionally, if you required extra cutlery, the front desk would have been happy to provide it upon request. Please note that all the basics are provided for in the suites, however if you wanted more things that were not mentioned in the Property Description, this would be the guest's own responsibility

Dear Guest, Thank you for your feedback. We regret that your visit did not meet your expectations. In the period leading up to your arrival, there were several changes you made to your reservation and we did our best to accommodate you. Although you arrived later than the scheduled check-in time and were dissatisfied with the initially assigned room, our staff promptly offered alternative, comparable rooms in an effort to improve your experience. All units provided were thoroughly cleaned and sanitized prior to your arrival. Our property also undergoes regular monthly fumigation, and we would have been happy to have our housekeeping team address any additional concerns had you remained at the property. Despite our continued efforts to assist you, we felt you were being quite unreasonable and difficult in a way that would not lead to a comfortable and positive stay. In such situations, we feel it is sometimes best for both parties to maybe part ways respectfully. This facility has hosted many satisfied guests over the years, and we regret that your experience was not the same.