FSUから12分のMidtown Homeを更新しました

Thanks so much for your glowing review! Was great to have you stay at the house and I'm glad that you found it comfortable and convenient.

Susan - thank you for your stay and for your feedback! It was a pleasure to host you. We disclose up front in the posting that the master closet is locked to guest access, however, we do plan on having the master closet available for guests as well as add additional storage options to the bedrooms starting in 2019. Happy holidays to you and your family!

Thanks so much for your glowing review! It was a pleasure to host you and your family during your stay.

We're sorry you didn't find the home satisfactory. Between the complimentary travel goods we include in both bath suites, 18 ceramic & glass plates, dozens of wine glasses, several coffee mugs, and an endless supply of complimentary paper plates & bowls and plastic cups available to use free of charge, we intend to make guests as comfortable as possible without having to stock up on home goods to use the house. Most short term rentals offer little more than a roof and beds. The ceramic/glass plates & bowls were right above the paper plates in the cabinet next to the fridge. Unfortunately, it appears the ice maker went out during Thanksgiving and as I'm sure you're aware your stay started after the holiday weekend (Sunday) with no time to send a handyman out between visits. The home will be finished with remodelling at the end of 2017 and a new fridge is part of the plan. Regarding the GFCI outlet, it connects to the same breaker as the hall bath so if there was any trip in the electrical system, as confirmed by an electrician, it would also have cut the power/lights in both bathrooms as well as trip the breaker in the main electrical panel. We didn't find any trip in the breaker box and no power outage was reported in either bathroom. We'd suggest checking your blow-dryer and consider replacing it. Any smell in the house may have come from the floors that were freshly mopped with Pinesol before arrival and Febreze air freshener that was sprayed in all bedrooms and bathrooms. The time the house was vacated was roughly 15 minutes prior to your arrival so these smells were likely still lingering in the house. We understand there's not many homes available in this location, and an even rarer number that allow pets as a part of the short term rental, as we allowed for your group. Thanks for your stay and we wish you best.

The cause of whatever quarter-sized spot that was present on the King duvet cover is still unknown. All the sheets in the house have since been replaced with brand new white sheets from Costco and white duvet covers in all bedrooms from Macy's. Part of our cleaning policies and procedures are to have the house professionally cleaned before and after each guest stays in the house, the house was professionally cleaned prior to the stay, and there has been an agreement with Micwalis Enterprises as our cleaning vendor in place. Since this visit, I've been in touch with Micwalis and have been assured the new policies will be maintained. All sheets are now bleached and washed after each guest stays in the house. It's also worth noting the guest refused to let us investigate and remediate the problem with new sheets on the King bed when it was disclosed, and instead was told she wanted to be reimbursed for the replacement cost of the King bed linens. They called after 11pm, we answered, and of course, we acted promptly. When we brought back the reimbursement check to the house the following day i also brought a pumpkin pie, and the children in the house seemed happy and appreciative of the gesture. Regarding food in the house - we routinely leave condiments and other commonly eaten goods like coffee, oranges, apples, and bananas for guests to enjoy free of charge. None of which were rotten. In fact, all were fresh as we hosted friends at the house the previous day and had a very nice sangria brunch. At the end of these guests' stay we noted every single item in the fridge was taken by the tenants, not thrown away (I searched the trash). An unknown number contacted us after these guests' stay, which was also after several weeks of other guests staying at the property, asking about their deposit being returned. The number didn't disclose their identity and we asked them to clarify since there had been other guests staying recently. I directed them to the HomeAway policies which state deposits may take upwards of 7-10 days post stay to be returned.