Charming 3-bedroom bungalow house in lovely downtown Raleigh

Thank you so much for your feedback! I’m glad you enjoyed the house and the décor. We appreciate you. If your travels bring you back this way, you’re always welcome!

Thank you so much for your feedback! I’m glad you enjoyed the house and the décor. I appreciate you noting the neighborhood as well — it’s an older, well-established area, and I’m happy to hear it was quiet during the important hours. If your travels bring you back this way, you’re always welcome!

Dear Mr. Wine, Thank you for sharing your concerns. I want to acknowledge the seriousness of the situation, particularly regarding property access, communication, and how your reservation was handled. At the core of this matter is accountability. As a host, there is a responsibility to ensure that paying guests are treated fairly, provided clear communication, and not denied access without proper resolution. When a cancellation and refund are discussed, there must be follow-through or, at minimum, transparent updates if circumstances change. I also want to address the language referenced in your message. The phrase “ghetto looking” is widely considered derogatory and insensitive. While I understand you were expressing safety concerns based on information shared with you, such wording can escalate situations and shift focus from the original issue. That said, its use does not justify denying access to a paid reservation or withholding a refund without proper process. This situation reflects a breakdown in communication and resolution standards. Regardless of differing perspectives, decisions regarding access and refunds should align with established policies and be handled with fairness and consistency. Your feedback underscores the need for clearer protocols, stronger communication, and mutual respect in all guest-host interactions. Thank you again for bringing this to our attention. Sincerely, Owners