I had been so excited about this VRBO. The photos looked great and I loved the bright colors. Within minutes of our check-in, we started noticing less-than-desireable cleanliness of the condo. I messaged John shortly after to let him know that the cleaning lady was not doing a great job. Our first impression (and unfortunately, our LASTING impression) was not good. The kitchen tiles were really dirty. I could tell the floors throughout the condo had been swept, but not mopped. Our feet and socks were filthy at the end of each day there. The refrigerator wasn't cleaned and had stains/spills. There were many things we noticed that were just dirty. The disposal switch had food splatters, the green wall at the end of the bar counter had food (or coffee?) splatters, the light switches and kitchen cabinet knobs all felt dirty, the bathroom decor had thick layers of dust on top, etc. It looks like the housecleaner does a surface clean, but nothing to really clean or sanitize in between guests. It made me really question the overall cleanliness of everything- were the sheets and towels really clean? How long since the toilets had been cleaned? I took it upon myself to clean several light switches and wipe down the green dresser and nightstand in the first bedroom when we got there. Spending almost $1,000 for three nights, I should not have to wipe down things just to settle in for our stay. I did message John right away and he was nice and apologetic and even left a voice message. I appreciated his quick response, but was still disappointed in the end. He refunded us $40 for a cleaning fee. Both bathrooms need renovating- they felt like we were staying at a cheap motel. The washcloths were thin and dingy white. The entire condo needs a deep, DEEP cleaning and a new paint job. The white trim (along the floors) are all marked up- even in the bathrooms and in the dining area (so I know this isn't caused by suitcases). Also, I would have loved some luggage stands- the walk-in closet is getting trashed from people putting their suitcases on the wire shelf. I gave this VRBO 2 stars instead of 1 because of a few factors: the location (close to downtown, but still in a nice and quiet neighborhood), designated parking spot, the king size bed, and having a washer and dryer. Unfortunately, we would not stay here again, nor would recommend to anyone staying in the Traverse City area. This condo has such potential, so it's very unfortunate.